This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Peer Review & Vendor Operations Supervisor based in India.
This role offers the opportunity to lead critical publishing operations by managing peer review workflows, vendor partnerships, and operational performance initiatives.
You will oversee a team while ensuring efficient manuscript progression from submission to production with strong quality and timeline controls.
The position combines people leadership, vendor governance, analytics, and continuous improvement in a global environment.
You will use data-driven insights to optimize processes, improve operational efficiency, and support strategic decision-making.
Working closely with editorial, production, technology, and international stakeholders, you will help deliver high-quality outcomes at scale.
This is an ideal opportunity for an experienced operations professional who enjoys building strong teams, improving workflows, and driving measurable impact.
Accountabilities:
The Peer Review & Vendor Operations Supervisor will be responsible for managing end-to-end peer review operations, leading internal teams, overseeing vendor performance, and driving operational excellence through structured processes and analytics.
- Oversee peer review workflows from manuscript submission through transition to production, ensuring quality standards, efficiency, and timely delivery.
- Supervise and support a team of 5–7 professionals by managing workload allocation, monitoring performance, coaching team members, and supporting capability development.
- Drive daily and weekly operational planning, productivity tracking, and workflow performance improvements.
- Act as the main operational contact for external vendors, maintaining strong relationships and ensuring alignment with service levels, quality expectations, and delivery timelines.
- Monitor vendor performance using scorecards, dashboards, and review mechanisms while managing escalations and corrective actions.
- Build and maintain operational reports, dashboards, and analytics tools using Excel and Power BI to track throughput, turnaround times, capacity, and utilization.
- Analyze workflow data to identify trends, risks, bottlenecks, and improvement opportunities, providing actionable recommendations to leadership.
- Support capacity planning and resource forecasting using historical performance data and operational trends.
- Identify workflow challenges, quality issues, and operational risks, implementing preventive measures and continuous improvement initiatives.
- Maintain and improve standard operating procedures, governance frameworks, documentation, and audit-ready operational records.
- Collaborate with global stakeholders, including editorial teams, production teams, technology partners, and business operations groups.
- Support vendor onboarding, training, process transitions, and operational change initiatives.
Requirements:
The ideal candidate is an experienced operations professional with strong leadership capabilities, analytical skills, and knowledge of publishing or peer review environments.
- Bachelor’s degree in Business, Operations, Publishing, or a related field.
- 5+ years of experience in peer review operations, publishing workflows, operational management, team leadership, or vendor management.
- Proven experience managing teams, including performance management, coaching, workload planning, and employee development.
- Strong understanding of peer review processes, academic publishing operations, and vendor-supported service models.
- Experience managing operational workflows with a focus on productivity, quality, turnaround times, and continuous improvement.
- Strong analytical abilities with experience interpreting operational data and converting insights into business actions.
- Mandatory proficiency in Microsoft Excel and Power BI, including dashboard creation, reporting, and performance analysis.
- Experience with vendor governance, SLA/KPI tracking, performance reviews, and stakeholder communication.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent communication and collaboration skills, with confidence working with global teams and senior stakeholders.
- High attention to detail, accountability, ownership mindset, and problem-solving ability.
- Ability to identify process gaps, recommend improvements, and support operational transformation initiatives.
Benefits:
- Flexible working arrangements with hybrid work options where applicable.
- Opportunity to work in a supportive and inclusive global environment.
- Professional growth opportunities through learning, development, and career progression programs.
- Exposure to international publishing operations and cross-functional collaboration.
- Opportunity to lead teams and influence operational improvements at scale.
- Inclusive workplace culture that values diverse perspectives and encourages authenticity.
- Employee support programs and benefits designed to promote work-life balance.
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