People Operations Coordinator

ABOUT THE ROLE

Navan is hiring a People Operations Coordinator to play an instrumental role in creating and maintaining an exceptional employee experience on a global scale. This role directly supports our values and culture by ensuring our HR operations run smoothly and effectively. You'll manage day-to-day global People operations, data integrity in our HRIS (Workday), and oversee our ticketing request queue (JIRA). This is a hands-on, tactical role that spans all stages of the employee lifecycle, offering tremendous opportunities for learning and creativity in a fast-paced, dynamic environment.

What you’ll do:

• Act as the first point of contact for all People-related inquiries, ensuring timely, accurate responses.


• Provide queue management for internal and external employee inquiries through JIRA and escalate complex issues as necessary.


• Manage employee data changes and audits in Workday, maintaining data integrity and compliance.


• Oversee onboarding tasks (background checks, work authorization), offboarding processes, and the contingent worker program.


• Draft employment-related letters, agreements, and contracts as needed.


• Support compliance efforts by tracking training completion, managing outstanding employee tasks, and overseeing audit dashboards. 


• Develop and maintain internal resources and knowledge base articles for employees.


• Assist with compliance audits, process improvements, and system updates


• Partner with the People team to identify and implement process improvements to enhance employee experiences.

What We're Looking For:

• 1+ year experience in a similar role


• Must have Workday experience


• Familiarity with HR systems and case management tools (e.g., JIRA, zendesk, servicenow)


• Exceptional attention to detail and organizational skills with the ability to manage multiple tasks and prioritize effectively


• Proven track record of supporting HR processes, data management, and employee lifecycle activities


• A proactive mindset with the ability to prioritize and act independently.


• Excellent communication skills and a customer-service orientation.