Personal Banker-Outbound_BRANCH BANKING_0468_0815_1032123

JOB DESCRIPTION

ROLE: Personal Banker - Outbound

GRADE: M2 - Deputy Manager

LOCATION: 

JOB DESCRIPTION

• Responsible for NTB acquisition of customers.


• Responsible for successfully contacting 20 customers per day.


• Responsible for meeting 4 customers/ prospects per day.


• Responsible for upgrading customers from a lower product category to higher product category


• Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day.


• Identifies the training needs and puts the capability building plan in place 


• Gathers the gather market information / competition trends to facilitate product developments / Improvements by HO Product Team.


• Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O 


• Responsible for the quality of the accounts and compliance issues 


• Ensures all customer queries/complaints, if any, are responded within the defined TAT 


• Ensures that the branches / channels are adhered to all processes & guidelines 


• Responsible for the channel / team’s productivity 


• Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy 


• Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction 


• Must be an effective communicator. Need to have good articulation skills 


• Blend of Service and Sales orientation


• Min. 1 Year of Relevant Experience.


• Should possess good analytical & presentation skills.

PERSONALITY TRAITS & REQUIRED SKILLS: 

QUALIFICATION: 

• Graduation – Compulsory


• MBA / PG - Preferred

1. Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics.


2. Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance.


3. Source high-value CASA customers and build comprehensive family banking relationships.


4. Acquire new-to-bank customers through personal efforts and acquisition channels.


5. Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day.


6. Upgrade customers from lower product categories to premium offerings.


7. Deliver excellent customer service and maintain long-term relationships.