Pest Control Technician - Patna

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Technician is responsible to formulate and carry out a concise and successful treatment against PEST in a specified area, making use of the full range of techniques and preparations available
• The person will report to the Branch Manager / Operations Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

• Ensure the safety of self and others including machines, equipment, etc. at the office, at the customer’s place or anywhere as the case may be. 
• Ensure customer satisfaction by way of providing quality services, good behaviour or any other means. 
• Adhere to the grooming code and use proper uniforms as per company policy.
• Check your schedule for the day at the commencement of work and attend the jobs as per the given time schedule. 
• Ensure proper record keeping by way of documentation or the new systems if any introduced by the company. 
• Ensure SCP is used for all jobs assigned. Select the correct preparation & add an accurate quantity of preparation by selecting the appropriate UOM (Unit of measurement).
• Generate service leads at every possible opportunity.
• Keep your bag ready with the correct working equipment and chemical/material for the day’s job.
• Ensure proper behaviour, and discipline while on duty at the office, at the customer’s place or anywhere as the case may be.
• Reporting at customers' premises on time in a presentable manner.
• Introduce yourself and present your identity card after greetings.
• Inspect the premises that are to be treated for the pest problems being faced by the customer.
• Deliver the service as per findings of the inspection, training given as per our PMP and as per instruction given by OE.
• Ensure proper & optimum usage of chemicals issued, reduce wastage and avoid misuse of the same.
• Clean the premises if the service generates any residue like dust and spillages.
• Inform customers about Do’s and Don’ts about pest and pest prevention measures.
• Obtain a job completion signature from customers before leaving
• Record chemicals consumed for the respective service/job wise.
• Maintain (minor repairing) own equipment and ensure cleanliness of the same.
• Use proper PPEs as recommended per type of job.
• Handle chemicals as per safety policy. Strictly adhere to the safety instructions wherever given. 
• Help in BTL activity while on the job.
• Reporting any new developments/changes found in the market and any other related information on Pest Management during regular or monthly operations meetings.
• Ensure carrying of Inspect-kit and use them at appropriate places.
• Do not take alcohol, prohibited drugs, pan, gutka etc. and do not smoke while on duty.

Key Result Areas:

• Ontime service execution 
• Maintenance of material, chemicals & equipment
• Following Safety Processes

Competencies (Skills essential to the role):

• Positive Attitude
• Well Groomed
• Problem-solving 
• Teamwork
• Time Management
• Flexibility & Adaptability
• Communication (Customer and internal Interactions) in local language and preferably basic English

Educational Qualification / Other Requirement:

• Able to read the basic instructions and write the basic reports
• Able to handle the company applications on the devices
• Willingness to travel in the assigned area
• Should be ready to work in shifts as and when required by the branch.

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.