Pet Retreat / Boarding Facility Manager

Position: Pet Retreat Manager
Location: Cessna Pet Retreat - Hosur, Tamil Nadu
Experience: 3–6 years (Pet care, hospitality, operations, kennel
management, customer service, or related field)

About the Role

We are looking for a Pet Retreat Manager to oversee the
daily operations of our pet boarding and daycare facility. The ideal candidate
is passionate about animal welfare, customer experience, team management, and
maintaining the highest standards of pet care, safety, and hygiene.

Key Responsibilities

• Working
  as per the core values of the organization
  
• Manage
  day -to -day operations of the pet retreat, boarding, and daycare facility.
  
• Ensure
  the safety, comfort, health, and well -being of all pets under care.
  
• Supervise
  and guide pet care associates, handlers, groomers, and support staff.
  
• Monitor
  feeding schedules, medication administration, exercise routines, and
  enrichment activities.
  
• Handle
  customer inquiries, bookings, check -ins, check -outs, and service
  escalations to ensure high client satisfaction and retention.
  
• Maintain
  facility cleanliness, hygiene standards, and biosecurity protocols.
  
• Coordinate
  with veterinary teams for medical needs, emergencies, and special care
  requirements.
  
• Monitor
  occupancy, capacity planning, and resource allocation.
  
• Track
  operational KPIs, customer satisfaction, and service quality metrics.
  
• Ensure
  compliance with company policies, animal welfare standards, and safety
  procedures.
  
• Develop
  initiatives to enhance pet and client experiences.
  
• Ensure
  maximum pet safety, welfare, and enrichment standards are maintained at
  all times.
  
• Monitor
  boarding and daycare occupancy levels and drive optimal facility utilization.
  
• Conduct
  daily facility inspections and pet welfare audits to ensure SOP
  compliance.
  
• Maintain
  complete vaccination records, pet documentation, medication logs, and
  incident reports.
  
• Coordinate
  with the veterinary team for medical cases, emergencies, and special care
  requirements.
  
• Plan
  and execute staff training programs on pet handling, safety, hygiene, and
  customer service.
  
• Complete
  facility management, monitor operational costs, inventory consumption, and
  vendor performance to ensure cost -effective operations.
  
• Support
  marketing initiatives, pet events, customer engagement activities, and
  social media content creation.
  
• Prepare
  and submit daily, weekly, and monthly operational reports, occupancy
  reports, and performance analysis to management
  

• High
  pet safety and welfare standards.
  
• Excellent
  customer satisfaction and retention.
  
• Efficient
  facility operations and occupancy management.
  
• Strong
  team performance and adherence to SOPs.
  
• Positive
  boarding and daycare experience for pets and pet parents.
  

Requirements

Required Skills

• Team
  Management
  
• Pet
  Care Operations
  
• Customer
  Relationship Management
  
• Facility
  & Operations Management
  
• Staff
  Scheduling & Workforce Planning
  
• Problem
  Solving & Conflict Resolution
  
• Animal
  Handling & Welfare Awareness
  
• Communication
  & Interpersonal Skills
  
• Process
  Improvement
  
• Reporting
  & Documentation
  

Preferred Qualifications

·         Minimum of 3 years client
contact or sales experience is preferred as a Business Development Associate
role or similar role.  

·         Undergraduate degree/ or equivalent
combination of training and experience/ post graduate in Business Administration, Marketing,
or Bachelor's degree in Veterinary
Sciences, Animal Science or related field.

• Experience
  managing pet boarding, daycare, kennel, veterinary, hospitality, or
  service operations.
  
• Knowledge
  of pet behavior, health monitoring, and animal welfare practices will give
  you more weightage
  
• Comfortable
  in handling customer escalations and operational challenges.