Planner Operations

Job Summary

Planner is responsible for managing internal manufacturing of components and final assemblies leveraging ERP system and using extended planning horizons such that manufacturing can occur as scheduled; resource and capacity issues become visible with sufficient lead-time to define and manage on-time completion of work orders. This position will be responsible for interfacing with intercompany business units for order acknowledgements, sales contract review, delivery status etc.  

Primary Responsibilities

• Manage intercompany sales orders (NSO): Order Management process steps from order entry through to delivery shipment of product to customer


• Manage sales order on-time delivery and communicate of order changes/delays to concern stake holders


• Develop priorities and communicate support functions while taking an active role in problem resolution as required. 


• Review and release work orders per the system demand, manage the system recommended messages, as well as maintain work order dates that adhere to the metrics of the organization.


• Expedite work orders through production process as required. Execute production dispatch activities. Generate ERP Dispatch Reports and manage shop scheduling and optimization.


• Manage all WIP and resolution of WIP aging issues. Analyze and implement corrective actions for all Job Closure variances outside the required tolerance.


• Development of weekly and monthly shipment plan and co-ordination of shipment activities


• Comply with all NOV Company, departmental and HSE procedures and policies.

Facility Responsibilities

• Lead daily production meetings with relevant stakeholders.


• Attend Weekly/Monthly status calls with customers


• Review material shortages and work with Buyer to resolve shortages between CPO material plans and actual manufacturing needs.


• Commit all items and release Work Orders for in-house production and OSP per MRP.


• Monitor work-in-process and status work orders and maintain estimated completion dates in the system


• Manage ERP exceptions and system generated messages. 


• Maintain and manage list of Orders that have risk to on time delivery.


• Reason out and understand order / shipment issues, and resolve.


• Timely and clear communication and follow through from issue identification to closure.


• Communicate clearly with the customer, warehouse, team members, Customers, logistics partners and across Order Management


• Conduct open order review meeting with team members


• Escalate issues and potential resolutions to Management as appropriate.


• Timely coordination with engineering, manufacturing, purchase, quality and management


• Perform work such that a perpetual state of audit readiness is maintained.


• Participate in internal audits as required. 

Metric Accountabilities

• On-Time Delivery


• Customer Satisfaction

Education & Experience Qualifications

• Bachelor’s degree or MBA preferred with emphasis in business administration, project management or engineering 


• Minimum 7 years’ experience in planning function


• Excellent communications skills with all stakeholders, including the customer, sales, warehouse, transportation, order management, and purchasing teams


• Experience with using MRP systems, such as Oracle, including generating reports from ERP systems.


• Experience solving complex problems, has problem solving skills Proficient in use of Microsoft Office suite of products.


• English speaking and writing needs to at a proficient level. 


• Needs to be able to work independently


• Strong time management and analytical skills.

Behavioral Competencies 

• Demonstrates strong ownership of responsibilities and accountability for achieving project milestones, ensuring on-time delivery.


• Communicates clearly and proactively, fostering teamwork, cross-functional collaboration, and transparency to achieve shared objectives.


• Approaches problems systematically, leveraging data and insights to make sound, evidence-based decisions.


• Efficiently plans and prioritizes tasks, managing multiple projects and resources to meet deadlines and quality standards.


• Anticipates stakeholder needs, maintains strong customer relationships, and ensures timely and accurate information flow to support satisfaction and trust.


• Responds effectively to changing priorities, project dynamics, and business environments with flexibility and a positive attitude.

Technical Competencies

• Skilled in Material Requirement Planning (MRP) and ERP systems (E.g Oracle)


• Strong demand forecasting and data analysis capabilities


• Good understanding about operations planning, scheduling, and capacity management


• Coordinates effectively across supply chain, procurement, and production team


• Applies Lean or continuous improvement principles to optimize efficiency


• Monitors KPIs and prepares accurate operational reports


• Identifies risks and develops contingency or recovery plans


• Ensures planning documentation and processes comply with standards and policies


• Proficient in use of Microsoft Office suite of products