PMO Analyst / PMO Support

1. Purpose of the Role

The PMO Analyst/Support role is responsible for coordinating the end-to-end intake of new business requests, maintaining the demand pipeline, preparing governance materials, and supporting prioritisation and decision-making processes across the IT portfolio. The role acts as a key liaison between business requesters and IT Business Partners, ensuring clarity, consistency, and strong governance discipline throughout the intake and triage lifecycle.

2. Key Responsibilities

2.1 Intake & Demand Coordination

• Coordinate the end-to-end intake of new business requests, ensuring all submissions are complete, well defined, and aligned to the intake framework.
• Act as the primary liaison between requesters and IT Business Partners to clarify requirements, priorities, impacts, and urgency.
• Maintain and continuously update the demand pipeline with accurate status, categorization (BAU, non-BAU), and sequencing.

2.2 Governance & Reporting Support

• Prepare materials and data inputs for PMO triage meetings and IT SteerCo, including demand summaries, scoring, recommendations, and prioritisation insights.
• Track decisions, actions, and follow-ups from governance forums, ensuring timely communication back to requesters and IT Business Partners.
• Support continuous improvement by identifying bottlenecks, recurring issues, or gaps in demand documentation.

3. Knowledge, Skills & Experience

Essential

• Strong experience in IT PMO support, demand management, or portfolio coordination roles within technology-focused environments.
• Excellent stakeholder engagement skills, comfortable interfacing with business requesters and IT Business Partners to refine and challenge demand.
• Solid understanding of intake, triage, prioritisation, and governance processes (including SteerCo preparation).
• Ability to interpret business cases, evaluate benefits/effort/impact, and highlight key risks or gaps for decision-making.
• High attention to detail with strong organisational skills to manage multiple incoming requests simultaneously.
• Proficiency in preparing clear, concise reporting and slide materials for senior leadership stakeholders.

Desirable

• Experience of ITSM & work management platforms (ServiceNow, Jira, …)

4. Personal Attributes

• Highly organised with strong attention to detail.
• Strong communicator capable of summarising and presenting complex information clearly.
• Proactive, structured, and reliable, with the ability to follow through on actions and ensure timely updates.
• Comfortable working with multiple stakeholders and managing concurrent priorities.

5. Role Dimensions

• Works closely with PMO Manager, IT Business Partners, requesters, Architecture, Finance, and delivery teams.
• Supports governance meetings and may be required to assist with preparation during peak demand cycles.