Pod Manager Client Growth

WE’RE HIRING | POD MANAGER – CLIENT GROWTH

Location: Banjara Hills, Hyderabad
Work Mode: Work From Office
Experience: 4–7 Years
CTC: Up to ₹10 LPA
️ Industry: Digital Marketing Agency
Reporting To: Founder / CEO

About the Role

Digital Mojo is looking for a highly ownership-driven Pod Manager to lead a pod of clients end-to-end.

This is not a traditional Account Manager role. The Pod Manager will act as the business head of the pod, owning client relationships, pod P&L, growth strategy, team leadership, retention and escalations.

If something goes wrong in the pod, you own it. If something goes right, you drove it.

Key Responsibilities

• Own the revenue, profitability and commercial health of the pod
• Manage billing, scope utilization, team bandwidth and margins
• Identify and drive upsell & cross-sell opportunities
• Develop quarterly growth strategies for key clients
• Act as the strategic voice for clients and proactively identify growth opportunities
• Handle client escalations, conflicts and difficult commercial conversations
• Resolve delivery, quality and team issues independently before escalating to the CEO
• Lead Account Managers, Social Media Managers, Performance Marketers and SEO Specialists
• Ensure timely, high-quality delivery across accounts
• Review campaign performance and drive optimization
• Understand and work with metrics such as CPL, ROAS, CTR, lead quality and funnel performance
• Own client retention, renewals, scope expansions and pricing conversations
• Track client satisfaction and identify at-risk accounts early

What We’re Looking For

✅ 4–7 years of experience in a digital marketing agency
✅ Experience managing multiple client accounts and cross-functional teams
✅ Strong understanding of agency P&L, billing, scope management and margins
✅ Strong knowledge of performance marketing, social media, SEO and content marketing
✅ Experience handling client escalations independently
✅ Experience building and presenting client growth strategies
✅ Strong commercial and strategic thinking
✅ Excellent English communication skills
✅ Comfortable handling senior client-facing discussions
✅ Proven team leadership and people-management experience
✅ Ability to take ownership and solve problems without constant escalation

⭐ Ideal Candidate

We’re looking for someone who:

• Has managed a revenue-bearing portfolio of clients, not just a team
• Has handled commercial discussions around scope, pricing and renewals
• Thinks beyond campaign delivery and focuses on client business growth
• Can independently resolve difficult client situations
• Can confidently lead both internal teams and senior client strategy discussions

Key Performance Indicators

• Pod Revenue vs Target
• Pod Gross Margin & Profitability
• Client Retention Rate
• Upsell & Cross-sell Revenue
• Client Satisfaction
• On-Time Delivery
• Team Utilization & Bandwidth Efficiency
• Strategic Growth Plans Delivered

Career Path: Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

Location: Banjara Hills, Hyderabad
Work From Office