Position Executive HR Techno Functional

We are looking for an HR Techno-Functional Executive who will provide Level 1 (L1) support for Workday and assist in HR system enhancements. The role requires strong understanding of HR processes, basic Workday navigation, troubleshooting ability, and experience in creating user-friendly job aids and training materials. The candidate will work closely with HR teams, employees, and cross-functional stakeholders to ensure smooth functioning of HR systems.Position Executive HR Techno Functional

Education:

• Bachelor’s degree (HR, Computer Science, Business Administration, or related field).

Experience:

• 1–3 years of experience in HR operations, HR technology, or Workday support.

Required Skills:

• Basic understanding of Workday HCM or any HRMS tool (SAP SuccessFactors, Oracle HCM, etc.).

• Strong communication and problem-solving skills.

• Ability to create structured documentation and training material.

• Good analytical skills with attention to detail.

• Ability to work in a fast-paced, process-driven environment.

Good to Have

• Workday foundational knowledge or certification (HCM or module-specific).

• Experience in supporting HR teams on HRIS projects or enhancements.

• Exposure to ticketing tools like ServiceNow, Jira, or Freshservice.

Behavioral Competencies

• Customer-centric mindset
• Strong interpersonal skills
• Proactiveness and willingness to learn
• Ability to collaborate with multiple stakeholders

Roles & Responsibilities:

Workday L1 Support

• Serve as the first point of contact for all Workday-related queries from employees and HR teams.

• Provide L1 support to navigation, access, transactions, and basic system errors.

• Log and track tickets, escalate to L2/L3 teams when required, and follow up until closure.

HR Techno-Functional Support

• Assist in evaluating, testing, and validating Workday functionalities for small enhancements or configuration updates.

• Work closely with HR COEs (Recruitment, Core HR, Talent, Learning, Compensation, etc.) to understand process-related system challenges.

Job Aid & Documentation

• Create, update, and maintain job aids, SOPs, quick reference guides, FAQs, and training material for Workday modules.

• Simplify technical processes into easy-to-understand, step-by-step documentation for end users.

Query Handling & Navigation Assistance

• Support employees and HR teams with navigation guidance for Workday modules (e.g., hiring, onboarding, leaves, transfers, benefits, performance).

• Conduct short walkthroughs or training sessions for new updates or recurring issues.

• Monitor common queries and propose process improvements.

Project Support

• Participate in small HR system enhancement projects, UAT cycles, data validation activities, and rollout communications.

• Coordinate with HR Tech and IT teams on issue resolution and change management.

BangaloreIndia