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Practice Manager - Digital

Job Description - Practice Manager - Digital

National
in scope and local in focus, MNP is one of Canada’s largest professional
service firms providing client-focused accounting, consulting, tax, and digital
services to clients. Founded in 1958, MNP today is a CAD 2 billion+
organization with 9600+ employees and 154 offices across Canada.

MNP
prides itself on being an ‘advisor’ to its clients (individuals, businesses,
and organizations), focusing on their success by delivering personalized
strategies and solutions that help clients reach their full potential —
wherever business takes them.

MNP
set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the
firm to drive growth, efficiency, customer delight and innovation, by leveraging
high quality talent in India. MNP Spark is like any other MNP region/office -
front facing, client focused but working with all MNP regions in Canada to
deliver services.

DIGITAL
is the fastest growing service line of MNP and focuses on enabling customers to
define build and manage their digital journey. It focuses on enabling the right
technology solutions to drive business outcomes for its clients. Digital at MNP
Spark is focused on building the core competencies across the technology
spectrum to help drive the firm’s Digital Agenda.

General Position Summary:

Make an impact with our Digital team as a Practice Manager and play a key
role in supporting the operational efficiency and strategic execution of our
practice. From developing methodologies and tools to coordinating
cross-practice efforts, this role combines strategic
enablement with hands-on project coordination. You’ll work closely
with leadership, Partners, and cross-functional teams to ensure smooth
day-to-day operations, optimize workflows, and support business initiatives.
This role is ideal for a highly organized, proactive professional who thrives
in a fast-paced, collaborative environment.

Responsibilities:

  • Drive consistency and
    excellence by supporting the development and maintenance of core delivery
    methodologies across Advisory, Solutions, and Managed Services.

  • Collaborate with
    leaders and experts to enhance tools, templates, and accelerators that power
    our delivery.

  • Help finalize and
    roll out the Target Operating Model (TOM), aligning practices across MNP
    Digital.

  • Support the design
    and implementation of standard processes like resource management.

  • Coordinate
    practice-wide initiatives including training, change management, and process
    improvements.

  • Manage initiatives as
    structured projects—tracking timelines, milestones, risks, and outcomes.

  • Prepare project
    plans, status updates, and documentation to ensure accountability and momentum.

  • Identify best
    practices and improvement opportunities through research and feedback.

  • Support pilots and
    iterative enhancements to tools and frameworks.

  • Develop internal
    communications, documentation, and presentations to drive adoption and
    alignment.

  • Gather and synthesize
    feedback to continuously refine our approach.


Requirements

Technical Skills
-

  • 8+ years of
    experience in defining and developing organizational processes, product and
    services to achieve delivery excellence and operational efficiency.

  • Hands on experience
    of implementing industry standards such as CMMi / ISO

  • Hands on experience in
    implementing quality standards, KPIs and related systems

  • Proficient in
    Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint); exposure to
    Microsoft Project Operations is an asset.

Essential Skills

  • Strategic thinker
    with strong execution skills—comfortable shifting between high-level planning
    and detailed tasks.

  • Proven ability work
    with cross-functional teams to define, standardize, and implement Standard
    Operating Procedures (SOPs) and Key Performance Indicators (KPIs)

  • Highly organized with
    the ability to manage multiple priorities in fast-paced environments.

  • Skilled at bringing
    clarity to ambiguity and structure to evolving initiatives.

  • Excellent
    communicator and facilitator, confident working with cross-functional teams.

  • Experience in
    professional services, digital advisory, or transformation-focused environments
    is a plus.

Educational Qualifications

  • Bachelor/Master’s
    degree in Business Administration

  • Bachelor/Master of
    Technology/Engineering

Certifications
  • Relevant TQM
    certifications such as CMQ/OE, Lean Six Sigma, ISEL etc. is an asset

  • Project Management
    certification (e.g., PMP) is an asset.



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