Principal Associate IT

Total yrs of experience – 5 to 8 years

BMC yrs of experience – 3 to 5 years

Job Description

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design, develop, deploy, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.

Key Responsibilities

Solution Development: Design, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements.

Integration: Integrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow.

Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.

Technical Support: Provide technical support and troubleshooting for BMC Helix applications, custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations.

Documentation: Create and maintain detailed technical documentation, including design specifications from business requirements, testing plans, and user guides.

Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.

Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.

Continuous Improvement: Stay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation.

Support: Support issues related to the applications, custom workflows, and automations in BMC Helix.

Configuration: Configure Foundation data and set up BMX Helix modules.

Reporting: Create Reports, Dashboards, and distribute reports.

Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.