Principal Engineer - Cloud Architecture, AI-Driven Operations & SaaS Platform Engineering

Key Responsibilities 

• Define the technical architecture and roadmap for NetApp Console SaaS.


• Lead the design of cloud-native services that are scalable, secure, highly available, and resilient.


• Own platform reliability, scalability, performance, and operational readiness. 


• Define and manage SLIs, SLOs, SLAs, error budgets, and operational KPIs.


• Drive adoption of AI Agents and AIOps solutions for DevOps, SRE, incident response, root cause analysis, and remediation. 


• Promote self-healing infrastructure, predictive operational models, and automation to improve efficiency and reliability.


• Lead observability strategy across applications, infrastructure, and customer-facing services. 


• Establish best practices for monitoring, alerting, incident management, and operational analytics using platforms such as Dynatrace, Grafana, ELK Stack, and OpenTelemetry.


• Own cloud capacity planning, forecasting, utilization, and cost optimization strategies. 


• Provide visibility into cloud spend, growth trends, governance gaps, and optimization opportunities.