About Exotel

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator powering 70M+ customer conversations daily across voice, messaging, video, and AI.

Founded in 2011, Exotel serves 6000+ businesses across India, Southeast Asia, the Middle East, and Africa through its Omnichannel Contact Centre, Communication APIs, and Conversational AI platforms. The company recently received a Virtual Telecom Operator license, enabling fully compliant end-to-end VoIP telephony services.

Backed by a $100M Series D funding round and with $50M+ ARR, Exotel continues to help fast-growing enterprises scale customer engagement across emerging markets.

Exotel was also recognised at the ET Startup Awards 2022.

What You’ll Do

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  Drive technical architecture decisions and influence the product roadmap

  
  


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  Explore and adopt new technologies to improve system scalability, reliability, and efficiency

  
  


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  Provide architectural guidance and technical mentorship to engineering teams

  
  


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  Improve deployment processes, SLAs, operational efficiency, and engineering best practices

  
  


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  Build scalable systems and drive operational excellence across teams

  
  


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  Collaborate closely with cross-functional stakeholders across Product, Engineering, and Operations

  
  


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  Mentor junior engineers and contribute to building a high-performance engineering culture

  
  

What We’re Looking For

Must Have

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  7+ years of software engineering experience with a Bachelor’s/Master’s degree in Computer Science or equivalent

  
  


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  Strong experience in backend/product engineering environments

  
  


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  Hands-on experience with cloud platforms: AWS (preferred), Azure, or GCP

  
  


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  Strong understanding of:

  
  




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  Distributed systems

  
  


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  Microservices architecture

  
  


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  3-tier architecture

  
  


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  Scalability and performance engineering

  
  




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  Experience designing and developing RESTful services

  
  


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  Strong Linux, networking, and scripting fundamentals

  
  


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  Experience with scalable data stores and data modelling

  
  


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  Familiarity with databases such as MySQL, MongoDB, Aerospike, etc.

  
  


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  Strong programming expertise in one or more languages:

  
  




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  Golang (preferred)

  
  


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  PHP (preferred)

  
  


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  Python

  
  




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  Good understanding of:

  
  




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  Data structures

  
  


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  Multithreading

  
  


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  Concurrency concepts

  
  




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  Experience with DevOps and infrastructure tooling, such as:

  
  




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  Kubernetes

  
  


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  Jenkins

  
  


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  Git

  
  


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  Ansible

  
  




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  Familiarity with monitoring and observability tools like Grafana, Kibana, and Elasticsearch

  
  


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  Strong networking fundamentals:

  
  




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  Firewalls

  
  


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  Proxies

  
  


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  DNS

  
  


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  Load Balancing

  
  




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  Strong analytical, problem-solving, and communication skills

  
  


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  Ownership mindset with a strong DevOps culture — “you build it, you own it”

  
  

Good to Have

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  Experience in telecom, CPaaS, or high-scale messaging systems

  
  


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  Exposure to telecom protocols and cloud telephony systems

  
  


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  Experience integrating with:

  
  




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  SMS gateways

  
  


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  WhatsApp/IP messaging services

  
  




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  Practical experience managing production-scale distributed systems

  
  


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  Exposure to ETL/data pipeline systems

  
  


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  Prior experience in high-growth product startups is a plus