Principal Specialist-Quality System Compliance-Customer Programs

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Who We Are:

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

As a Quality Control Specialist – CORE Quality Cell, you will drive the deployment, governance, and sustainment of RTX CORE (Customer Oriented Results & Excellence) quality practices across Customer Programs, Product Data Business functions. You will enable Built-in Quality, standardization, and defect prevention across value streams while strengthening a culture of continuous improvement.

• Own and deploy the CORE Quality framework across Business functions, ensuring alignment to RTX CORE principles and business process compliance.
• Partner with functional leaders (Customer Programs, Product Data) to identify quality gaps, process inefficiencies, and data integrity issues, and implement data-driven improvement solutions.
• Drive Defect Prevention by identifying systemic issues, recurring defects, and process inefficiencies using CORE tools such as Root Cause & Corrective Action (RCCA) and Practical Problem Solving (PPS).
• Establish and standardize Quality Gates, Control Plans, and Validation Checkpoints across key processes to ensure consistent output quality.
• Utilize CORE tools such as Value Stream Mapping (VSM), RCCA, Practical Problem Solving (PPS), 5S, and Visual Management to identify inefficiencies and drive corrective actions.
• Lead and facilitate Kaizen events, quality workshops, and training sessions to build CORE capability and embed a continuous improvement culture.
• Lead Layered Process Audits (LPA) and compliance checks to ensure adherence to Standard Work, SOPs, and SIPOC-defined processes.
• Govern Quality Metrics and KPIs including Defect Density, First Time Right (FTR), Cost of Poor Quality (COPQ), Rework Rate, and Audit Findings; provide actionable insights to leadership.
• Conduct periodic Quality Review Boards (QRB) with stakeholders to review trends, top issues, RCCA effectiveness, and improvement roadmaps.
• Drive RCCA closure discipline, ensuring validation of corrective actions and effectiveness checks to prevent recurrence.
• Support CORE framework maturity and certification requirements, ensuring adherence to CORE standards, audit readiness, and documentation compliance.
• Identify opportunities for Digital Quality enablement including automation of QC checks, data validation frameworks, and integration with Power BI dashboards.
• Drive continuous improvement initiatives leveraging Lean, Six Sigma, Kaizen, and Value Stream Mapping (VSM) methodologies.
• Act as a Quality Coach and Mentor, guiding teams on CORE principles, quality expectations, and best practices to enhance overall organizational capability.

Qualifications You Must Have:

• Bachelor’s degree in Aeronautical / Aerospace Engineering, Mechanical Engineering, Quality Management, or a related field.
• Minimum 5-8 years of relevant experience in Quality Assurance / Quality Control / Process Excellence, preferably within aviation, aerospace, or engineering services.
• Proven experience in applying Lean, Six Sigma, and CORE tools (VSM, 5S, 5-Why, Fishbone).
• Experience managing quality metrics and dashboards, with the ability to interpret trends and drive data-driven decisions.
• Experience in performing quality audits, process compliance checks, and data validation across complex workflows.
• Working knowledge of data governance, data quality frameworks, and structured technical documentation.
• Proficiency in Microsoft Excel, PowerPoint, and working knowledge of Power BI for visualization and reporting.
• Excellent communication and stakeholder management skills with experience working in global cross-functional environments.

Qualifications We Prefer:

• Certification in Lean / Six Sigma (Green Belt / Black Belt) or Certified Quality Engineer (CQE) certification.
• Experience in Aerospace Quality Standards such as AS9100, FAA/EASA regulatory frameworks, or OEM quality processes.

Shifts/Work Hours:

UK Shift (12:30 PM to 9:30 PM IST)

Hybrid Model

Bengaluru Location

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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