Principal Systems Design / Architecture Engineer

Key Responsibilities

Solution Architecture & Design

·                  Lead end-to-end architecture for ServiceNow implementations across ITSM, ITOM, HRSD, SPM, or other modules.

• Translate business needs into robust, scalable, and maintainable ServiceNow designs.
• Develop high-level and detailed architecture documentation, including data models, integrations, and workflow diagrams.

Platform Governance & Standards

·                  Define and enforce ServiceNow development standards, best practices, and governance models.

• Drive platform roadmap, ensuring alignment with business strategy and ServiceNow product releases.
• Evaluate new ServiceNow features and advise on adoption strategy.

Project Delivery

·                  Serve as the technical lead on major ServiceNow projects and enhancements.

• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide technical guidance to developers, analysts, and administrators.

Integration & Automation

·                  Design and oversee integrations between ServiceNow and third‑party systems (REST, SOAP, MID servers, etc.).

• Leverage ServiceNow Flow Designer, IntegrationHub, and automation frameworks to streamline business operations.

Stakeholder Collaboration

·                  Work with business stakeholders to gather and refine requirements.

• Present solution options and architectural recommendations to leadership.

Required Qualifications

·                  7+ years of experience working with ServiceNow, including at least 3 years in a Solution Architect role.

• Strong expertise across core ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HRSD).
• Deep understanding of ServiceNow architecture, security model, data hierarchy, and integration frameworks.
• Experience with scripting (JavaScript, Glide API).
• Proven experience designing and delivering enterprise-scale ServiceNow solutions.
• Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications

·                  ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• ServiceNow Certified Application Developer (CAD)
• Experience with Agile delivery methodologies
• Background in ITIL®, enterprise architecture, or cloud technologies