Principle Associate IT

Position Title:

L2 Ops Engineer - Compute

REPORTING TO:   Infrastructure Service Operations, Food, Feed and Agro Testing Europe

GEOGRAPHICAL

REPORTING LOCATION:     Poland

WORKING LOCATION:         India

NUMBER OF EMPLOYEES

UNDER RESPONSIBILITY:               0             

OVERALL OBJECTIVES:    As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure.  You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills.  You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses

SPECIFIC ASSIGNMENTS:

As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding:

• Windows Server configuration and operational support
• Backup configuration
• Monitoring alert troubleshooting
• Identity and Access Management queries
• Applications related problems requiring triage to respective application support group.

Main activities, but not limited to, are:

• Maintain current IT User Zones and IT Application Availability with Azure and local infrastructure.
• Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe.
• Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure.
• Own the incoming requests and manages escalations.
• Support in creation of operational documents, communications and processes.

REQUIRED SKILLS:

An ideal candidate should have strong 5+ years experience in all of the below:

• Experience in server (virtual & physical) infrastructure design and transitions
• Windows Server 2016/2019/2022 deployment & support, file share, print server
• Veeam Backup
• Monitoring tools
• Very good command of English written and spoken

Below skills will be an advantage:

• Automation with PowerShell, Ansible etc.
• Service Now Ticketing usage
• ITIL Foundation certificate
• Site 24x7 Monitoring tool