Problem Manager- IP Core

Join our Team

About This Opportunity

We are looking for an experienced Problem Manager to lead end-to-end problem management activities for the IP Core and Mobile Packet Backbone Network (MPBN) domain. The ideal candidate should have strong technical knowledge of IP/MPLS networks, excellent analytical and stakeholder management skills, and experience driving root cause analysis and permanent corrective actions to improve network stability and service availability.

What You Will Do

• End-to-end Problem Management – Own the full lifecycle from incident analysis to resolution


• Root Cause Analysis & RCA – Identify why problems occur and implement lasting fixes


• Cross-functional Coordination – Work with Operations, Engineering, Vendors, and Customers


• Service Improvement – Monitor trends and drive efficiency initiatives


• Documentation & Knowledge Management – Maintain problem records and best practices

What You Will Bring

The role demands solid knowledge of:

• IP/MPLS networking fundamentals (routing, switching, BGP, OSPF, IS-IS)


• Mobile Packet Backbone Network operations


• Network monitoring tools and fault management systems


• ITIL Problem Management processes


• Linux/Unix environments


• Bonus: Scripting/automation skills (Python, Shell, Ansible)

Experience & Qualifications

• 10+ years in telecom/IP network operations


• 24x7 environment experience (NOC or Managed Services)


• Strong problem-solving and stakeholder management abilities


• Certifications: ITIL Foundation/Intermediate and CCNP/CCIE preferred