Problem Manager| Thane

To manage technology problem management activities through root-cause analysis, evaluation of recurring issues and implementation of corrective actions that improve service reliability.

 

• Proactively focus, across tower and across discipline, on Problem Management owned issues to identify incident and problem trends.
• Communicate with technology owners and facilitate plans of attack to ensure the reduction of potential problems in the environment and associated risk to the business.
• Eliminates defects and noise that consume considerable staff resources and provides clarity and methodologies which shorten time to remediate any discovered defects in process or infrastructure.
• Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts, and noise in the environment.
• Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels.
• Manage the Root Cause Analysis process working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.

Experience: 8 to 10 years

Qualifications: Graduation (Any Specialization)/Post Graduation (Any Specialization)