Process Associate

Job
Summary: We are seeking a Salesforce Administrator
to serve as the primary system administrator for our Salesforce.com
environment. In this role, you will be responsible for handling administrative
functions, system audits, data integrations, and collaborating with
cross -functional teams to define and document requirements. You will play a key
role in ensuring the smooth operation of Salesforce, supporting development and
change management activities, and assisting in user training to foster skill
growth across the organization.

Key
Responsibilities:

• Serve as the primary system administrator for
  the Salesforce.com environment.
  
• Handle basic administrative functions including
  user account maintenance, reports, dashboards, workflows, and other routine
  tasks.
  
• Complete regular internal system audits and
  prepare for Salesforce upgrades.
  
• Manage Salesforce.com data feeds and
  integrations with other systems.
  
• Coordinate the evaluation, scope, and
  completion of new development requests.
  
• Collaborate with the institutional management
  team to establish processes supporting administrative, development, and change
  management activities.
  
• Assist in training new users and help grow the
  Salesforce skill set within the team/organization.
  
• Act as a liaison between users, vendors, and
  application development teams.
  
• Work independently with team members to define
  and document development requirements.
  

Requirements

• Demonstrated ability to meet deadlines, handle
  and prioritize simultaneous requests, and manage tasks across different levels
  of the organization.
  
• Creative and analytical thinker with strong
  problem -solving skills.
  
• Exceptional verbal and written communication
  skills.
  
• Ability to communicate effectively at all
  organizational levels.
  
• Ability to assess the impact of new
  requirements on Salesforce.com and upstream/downstream applications, systems,
  and processes.
  

Experience
Required:

• Minimum of two years of experience as a
  Salesforce.com administrator.
  
• Salesforce.com Admin (ADM201 and ADM211) certified
  (preferred).
  
• Salesforce certifications in Sales Cloud,
  Service Cloud, and Developer (preferred).
  
• Proven ability to design and implement new
  processes and facilitate user adoption.
  
• Strong understanding of Salesforce platform
  capabilities, including building custom apps, objects, formula fields,
  workflows, custom views, and other content of intermediate complexity.
  
• Strong understanding of Salesforce best
  practices and functionality.
  
• Strong data management abilities.
  
• A documented history of successfully driving
  projects to completion.
  
• Demonstrated ability to understand and
  articulate complex requirements.
  
• Previous experience working in a SCRUM or agile
  environment (preferred).
  

Additional
Information: Shift timings: 11:30 AM - 8:30 PM or 8:30 PM -
5:30 AM IST