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| Job Title : | Process Consultant |
| Qualification : | Any Graduate and Above |
| Relevant Experience : | 2 to 4Years |
| Must Have Skills : | 1.Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. 2.Excellent communication skills. 3.Typing speed of at least 50 WPM with 90% accuracy 4.Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge 5.Multitasking: Ability to Toggle Between Screens/Tools |
| Good Have Skills : | knowledge and expertise in Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge |
| Roles and Responsibilities : | 1.Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) 2.Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer. 3.Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs. 4.Meet and exceed quality goals, compliance regulations and productivity targets. 5.Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. 6.Document necessary information, such as payment details, Customers change of details, change of address and travel notifications. |
| Location : | Gachibowli, Hyderabad |
| CTC Range : | 3.5 – 5 LPA (Lakhs Per Annum) |
| Notice Period : | Immediate |
| Mode of Interview : | Virtual |
| Shift Timing : | Night Shift |
| Mode of Work : | Work From Office |
Black & White
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find indivi...
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