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Process Coordinator

icon building Company : KCP
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Process Coordinator

1. Order Tracking and Monitoring

  • Ensure
    all orders are tracked accurately from order confirmation to delivery.

  • Monitor
    the status and movement of each job in the production process.

  • Maintain
    up -to -date records of job timelines and progress.

  • Monitor
    the accuracy of the task performed using spot audits every day.

2. Timeliness and Follow -Up

  • Identify
    and track pending jobs and their time delays.

  • Remind
    and follow up with doers for delayed jobs.

  • Ensure
    timely resolution of support tickets in coordination with problem solvers.

  • Use
    O2D, PMS, dashboards for tracking. In case systems are down, perform
    manual tracking.

3. System Monitoring and Compliance

  • Regularly
    monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and
    updates.

  • Ensure
    full kitting processes are followed with the help of DEO.

  • Audit
    systems to ensure accuracy and completeness of data.

4. Bottleneck Identification and Resolution

  • Identify
    bottlenecks in the production process and communicate them to management.

  • Follow
    up on identified issues to ensure they are resolved promptly.

  • Maintain
    support tickets and coordinate resolution efforts.

5. Target vs. Actual Production Tracking

  • Track
    the 12 -week plan and the daily output.

  • Present
    the challenges to MD in real time (on the same day).

6. Communication and Coordination

  • Act
    as a communication bridge between sales and production departments.

  • Provide
    status updates and delivery dates to CRMs and other stakeholders.

  • Ensure
    that all relevant parties are informed of job statuses and any issues.

7. Support Ticket Management

  • Maintain
    and monitor the support ticket system.

  • Ensure
    timely and effective resolution of issues raised through support tickets.

Coordinate with relevant problem solvers to
resolve problems efficiently.


Requirements

  • Track
    all the orders in the company and know each job and its movement in the
    organization.
  • Track
    pending jobs and their time delays.
  • Be
    majorly accountable for
    on -time delivery by tracking delivery dates
    and monitoring progress.
  • Function
    as an
    auditor, not a data collector.
  • Audit
    and follow up on all processes and tasks.
  • Check
    if all data is collected and correct.
  • Track
    each step, identify where work is stuck or deviated, and escalate
    appropriately.
  • Politely
    remind and communicate targets to relevant personnel.
  • Work
    one level above the DOER (if DOER is an operator, contact their
    supervisor; if DOER is an officer, contact them directly).
  • In
    case of problems, identify who can solve them, raise a
    Help Ticket
    (H.T.)
    , assign it to the concerned person, and follow up until
    resolved.
  • Take
    confirmation from the DOER once the issue is resolved.
  • Any
    corrective action in planning can only be taken by the planner.


Benefits

  • Competitive
    compensation with performance -based increments
  • Exposure
    to a high -precision manufacturing ecosystem
  • On -the -job
    training and skill -building opportunities
  • Professional
    and growth -focused work culture
  • Long -term
    career path within operations and process excellence


Original job Process Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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