Process Coordinator

1. Order Tracking and Monitoring

• Ensure
  all orders are tracked accurately from order confirmation to delivery.
  
• Monitor
  the status and movement of each job in the production process.
  
• Maintain
  up -to -date records of job timelines and progress.
  
• Monitor
  the accuracy of the task performed using spot audits every day.
  

2. Timeliness and Follow -Up

• Identify
  and track pending jobs and their time delays.
  
• Remind
  and follow up with doers for delayed jobs.
  
• Ensure
  timely resolution of support tickets in coordination with problem solvers.
  
• Use
  O2D, PMS, dashboards for tracking. In case systems are down, perform
  manual tracking.
  

3. System Monitoring and Compliance

• Regularly
  monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and
  updates.
  
• Ensure
  full kitting processes are followed with the help of DEO.
  
• Audit
  systems to ensure accuracy and completeness of data.
  

4. Bottleneck Identification and Resolution

• Identify
  bottlenecks in the production process and communicate them to management.
  
• Follow
  up on identified issues to ensure they are resolved promptly.
  
• Maintain
  support tickets and coordinate resolution efforts.
  

5. Target vs. Actual Production Tracking

• Track
  the 12 -week plan and the daily output.
  
• Present
  the challenges to MD in real time (on the same day).
  

6. Communication and Coordination

• Act
  as a communication bridge between sales and production departments.
  
• Provide
  status updates and delivery dates to CRMs and other stakeholders.
  
• Ensure
  that all relevant parties are informed of job statuses and any issues.
  

7. Support Ticket Management

• Maintain
  and monitor the support ticket system.
  
• Ensure
  timely and effective resolution of issues raised through support tickets.
  

Requirements

• Track
  all the orders in the company and know each job and its movement in the
  organization.
  
• Track
  pending jobs and their time delays.
  
• Be
  majorly accountable for on -time delivery by tracking delivery dates
  and monitoring progress.
  
• Function
  as an auditor, not a data collector.
  
• Audit
  and follow up on all processes and tasks.
  
• Check
  if all data is collected and correct.
  
• Track
  each step, identify where work is stuck or deviated, and escalate
  appropriately.
  
• Politely
  remind and communicate targets to relevant personnel.
  
• Work
  one level above the DOER (if DOER is an operator, contact their
  supervisor; if DOER is an officer, contact them directly).
  
• In
  case of problems, identify who can solve them, raise a Help Ticket
  (H.T.), assign it to the concerned person, and follow up until
  resolved.
  
• Take
  confirmation from the DOER once the issue is resolved.
  
• Any
  corrective action in planning can only be taken by the planner.
  

Benefits

• Competitive
  compensation with performance -based increments
  
• Exposure
  to a high -precision manufacturing ecosystem
  
• On -the -job
  training and skill -building opportunities
  
• Professional
  and growth -focused work culture
  
• Long -term
  career path within operations and process excellence