Process coordinator

Job Summary

We are looking for a detail-oriented and proactive Process Coordinator to manage day-to-day operational coordination, monitor workflows, track pending tasks, and ensure smooth execution of business processes. The candidate will coordinate with different departments, maintain process documentation, prepare reports, and follow up on activities to ensure timely completion of tasks.

The ideal candidate should have strong organizational and communication skills, excellent follow-up capabilities, and the ability to identify process gaps and improve operational efficiency.

Key Responsibilities1. Process Coordination & Execution

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  Coordinate daily business activities across different departments to ensure smooth workflow.

  
  


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  Monitor ongoing processes and ensure tasks are completed within defined timelines.

  
  


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  Track pending activities, bottlenecks, and process delays and escalate issues to the concerned manager.

  
  


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  Ensure adherence to standard operating procedures (SOPs), company policies, and established workflows.

  
  


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  Coordinate with internal teams to resolve operational issues and avoid delays.

  
  


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  Maintain trackers for ongoing tasks, process status, deadlines, and deliverables.

  
  


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  Ensure proper handover and communication between departments.

  
  

2. Reporting & MIS

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  Prepare daily, weekly, and monthly process reports and MIS updates.

  
  


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  Maintain records of operational activities, task completion, and pending issues.

  
  


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  Collect and consolidate data from different departments for management review.

  
  


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  Monitor key performance indicators (KPIs) and highlight deviations from targets.

  
  


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  Prepare reports on process efficiency, turnaround time, productivity, and pending tasks.

  
  


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  Ensure accuracy and timely submission of reports.

  
  

3. Documentation & Compliance

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  Maintain process-related documents, records, checklists, and trackers.

  
  


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  Assist in preparing, updating, and implementing SOPs and process guidelines.

  
  


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  Ensure proper documentation of decisions, approvals, and process changes.

  
  


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  Monitor compliance with established processes and reporting requirements.

  
  


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  Maintain organized records for internal reviews and audits.

  
  

4. Follow-ups & Stakeholder Coordination

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  Follow up with department heads and team members on pending tasks and deliverables.

  
  


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  Coordinate meetings, discussions, and reviews related to process execution.

  
  


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  Record meeting minutes and track action items until closure.

  
  


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  Act as a communication link between management and operational teams.

  
  


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  Ensure timely escalation of critical issues and unresolved bottlenecks.

  
  


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  Provide regular updates to management on process status and progress.

  
  

5. Process Improvement

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  Identify gaps, inefficiencies, and delays in existing workflows.

  
  


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  Recommend improvements to simplify processes and reduce turnaround time.

  
  


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  Assist in implementing process improvements and standardization initiatives.

  
  


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  Monitor the effectiveness of revised processes and report outcomes.

  
  


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  Support automation and digitization of routine operational activities wherever possible.