Process Excellence Manager

Company : Dotsolved System

Job Type : Full Time

Chennai, Tamil Nadu

Number of Applicants

:

000+

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Job Description - Process Excellence Manager

Job Title: Process Excellence Manager

Location: Chennai (Work from Office)

Start Date: Immediate

Engagement Mode: Full Time

Shift Timing: 10.00 - 7.00PM IST

Role Overview: The Process Excellence Manager is responsible for establishing, standardizing, and continuously improving organizational processes to ensure quality, consistency, and compliance. The role works closely with cross -functional teams to drive process adherence, conduct audits, and build a culture of continuous improvement across the organization.

Key Responsibilities:

Strategy & Compliance:

Develop and implement QMS policies, SOPs, and process frameworks to ensure adherence to internal standards and external benchmarks (ISO / CMMI where applicable).

Audit & Review:

Conduct periodic internal audits, process reviews, and management reviews to evaluate effectiveness and drive compliance across functions.

Process Standardization:

Define, document, and roll out standardized processes across departments (delivery, HR, sales, finance) to ensure consistency and scalability.

Process Improvement:

Identify gaps, drive corrective and preventive actions, and promote a continuous improvement mindset with a risk -based approach.

Governance & Reporting:

Establish KPIs, dashboards, and reporting mechanisms to track process adherence, quality metrics, and improvement initiatives.

Stakeholder Management:

Work with cross -functional teams to ensure adoption of processes, drive awareness, and embed a culture of quality across the organization.

Qualifications and Skills:

Experience:

10+ years in QMS / Quality / Process Excellence roles, preferably in IT services or consulting environment.

Certifications:

ISO 9001:2015 (Lead Auditor/Internal Auditor), Six Sigma (Green Belt preferred).

Knowledge:

Strong expertise in process documentation, audits, compliance frameworks, and continuous improvement methodologies.

Core Skills:

Process mapping & SOP creation

Audit and compliance management

Analytical and problem -solving skills

Strong stakeholder and change management

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