Process Excellence Officer

Role Overview

We are seeking a detail-oriented and process-driven Process Excellence Officer to design, implement, and streamline Standard Operating Procedures (SOPs) for dental products. The role involves close collaboration with cross-functional teams to ensure operational efficiency, compliance, and consistency in product-related processes.

Key Responsibilities

• Develop, review, and implement SOPs for dental products and related processes.
  

• Work closely with subject matter experts (SMEs), product specialists, and clinicians to capture accurate process flows.
  

• Standardize documentation practices across departments to ensure compliance and quality.
  

• Identify process gaps and recommend improvements for efficiency and effectiveness.
  

• Conduct training sessions for teams to ensure proper adherence to SOPs.
  

• Maintain version control and ensure timely updates of SOPs as per regulatory or business requirements.
  

• Support audits and compliance checks by providing necessary documentation.
  

• Working on Ad-Hoc process related tasks.
  

Requirements

Key Requirements

• Bachelor’s degree in Dental Sciences (BDS) / Life Sciences / Healthcare Management or related field.
  

• Prior experience in process excellence, quality assurance, or SOP documentation preferred.
  

• Strong understanding of dental/healthcare products and workflows.
  

• Excellent documentation, communication, and organizational skills.
  

• Proficiency in MS Office (Word, Excel, PowerPoint) and process mapping tools.
  

• Detail-oriented with the ability to analyze processes and suggest improvements.
  

Behaviour Competency

• Strong analytical and problem-solving skills.
  

• Ability to collaborate with multi-disciplinary teams.
  

• Knowledge of compliance, quality, or regulatory frameworks (preferred).
  

• Proactive approach with ownership of deliverables.