Process Excellence Specialist

In one sentence

Lead and promote Process Excellence programs for Amdocs and Amdocs customers, while implementing Amdocs and industry best practices.

All you need is...

• Knowledge & experience with ITSM processes & methodologies.
• Minimum 5 years of experience in managing E2E operational excellence consulting programs and consulting to senior management in the high-tech/telecom industry –preferably at leading consulting firms.
• Prior experience in process engineering.
• Comprehensive knowledge of and experience with industry methods and standards (JIRA, Agile, SCRUM, SWISH, ServiceNow, DevOps, SAFe, SRE, etc.).
• Ability to analyze data at a large scale, data analytics tools.

What will your job look like?

1. Strategy and Planning: Develop and implement ITSM strategies, ensuring they align with organizational goals and contribute to business success.
2. Leadership: Lead and inspire the team, fostering a collaborative and high-performance culture. Provide guidance and support to team members.
3. Process Optimization: Continuously assess and enhance ITSM processes, leveraging industry best practices and frameworks such as ITIL, to improve efficiency and effectiveness.
4. Incident and Problem Management: Direct the resolution of incidents and address underlying problems to minimize service disruptions and enhance overall service quality.
5. Change Management: Oversee the planning and execution of changes to IT services, ensuring a balance between innovation and stability.
6. Service Level Management: Define and maintain service level agreements (SLAs), OLA to meet business expectations, and regularly review performance against these metrics.
7. Communication: Effectively communicate with stakeholders, including executives, IT teams, and end-users, to convey ITSM strategies, achievements, and impacts on the business.
8. Continuous Improvement: Champion a culture of continuous improvement, encouraging the team to identify opportunities for innovation and efficiency gains.
9. This role requires a blend of technical expertise, leadership skills, and a customer-focused approach to ensure the delivery of reliable and value-driven IT services.

Why you will love this job:

• Your role involves a strategic blend of leadership, process optimization, and communication to ensure efficient and effective IT service management.
• Work with high management to drive business results improvements.
• We provide stellar benefits from health to dental to paid time off and parental leave!

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.