Process Executive - Customer Service & Sales Operations

Role Purpose Statement

This role functions as a key operational anchor within the business team, ensuring smooth coordination between customers and internal functions such as Order Management, Order Entry, Sales, Supply Chain, Logistics, Credit, and Commercial teams. The PE/Associate Team Lead is responsible for overseeing end‑to‑end processing of orders and contract activities, including setup, amendments, rollovers, and closure—while guiding team members to maintain high standards of accuracy and timeliness.

By managing customer inquiries, monitoring workflow quality, and supporting issue resolution, this role helps maintain seamless day‑to‑day execution and reinforces the organization’s commitment to reliable service delivery. The position is essential in upholding process discipline, driving continuous improvement, and supporting consistent customer satisfaction through efficient and professional operations.

Main Accountabilities

• Create, modify Orders, Roll over, and close customer contracts in alignment with commercial trading group inputs.

• Ensure contract terms are accurately reflected in internal systems and communicated to relevant stakeholders.

• Act as the primary point of contact for Order Entry & contract-related queries from customers.

• Proactively communicate Order Overview & contract Overview to customers.

• Receive, validate, and enter customer orders into the system accurately and timely.

• Monitor order status and ensure timely fulfillment in coordination with Logistics and Supply Chain teams.

• Address and resolve order discrepancies, delays, or changes in collaboration with sales logistics and credit teams.

• Escalate critical issues to appropriate departments while maintaining customer satisfaction.

• Liaise with warehouse and logistics teams to ensure product availability and timely delivery. Track shipments and provide updates to customers as needed.

• Apply shipment tickets to contracts in SAP GTM

• Ensure all charges and expenses have been correctly added to the tickets and create invoices in SAP GTM on a daily basis

• Process and verify that all shipments have been invoiced each day

• Handle dispute cases, including corrections of shipment and invoices as necessary

• Contract overview & closure reporting

.• Provide support for commercial, logistics, and administrative functions

• Generate reports on contract status, order fulfillment, and customer service metrics.

• Analyze trends to identify areas for improvement in service delivery and operational efficiency.

Knowledge and Skills

Behavior

• Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.


• Collaborate, effectively communicate with others and take initiative to continually develop themselves.


• Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change."

Technical

• 2 to 4 years’ customer service experience with a demonstrated ability to create and maintain strong customer relationships and work in a team environment


• Demonstrated proficiency in PC applications, such as Excel, Power Point, outlook, Word & Salesforce.


• Experience with SAP/Contract Management & Order Management, Global Trade Management (GTM) is highly desirable.

Prior to applying for a new position, employees should discuss the intent with their supervisor to facilitate development discussions and keep the process transparent throughout.  Please refer to the Talent Acquisition Policy or contact your Regional Talent Acquisition team for specific questions.