Process Expert / Senior Process Expert

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

PURPOSE OF ROLE The individual is hired for the North America Detention and Demurrage team, focusing on filing and invoicing. They are expected to identify root causes, support upstream fixes, reduce disputes, and improve invoice quality.

You will be Responsible for:

• Developing new documentation, technical procedures, and user guides related to the D&D process.

• Driving day-to-day KPI performance by ensuring invoicing is completed within 7 days and reducing IQ impact.

• Maintaining an overall accuracy rate of 95% or higher.

• Ensuring individual productivity remains above 100%.

• Identifying disputed invoices and performing proactive corrections to improve invoice quality.

• Monitoring processes handled in the Global Service Center, identifying opportunities for quality improvement, and establishing KPIs where needed to drive performance both locally and offshore.

• Coordinating with relevant teams or coordinators to gather additional information when required.

Qualifications

Graduate + Experience : in 4 yrs Good Comprehension & Written Communication.

Good Communication Skills.

Ability to use positive language process Understanding

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.