Process Improvement Lead-VOIS

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nWe are seeking a skilled Process Improvement Lead to drive business performance enhancement through structured methodologies, advisory support and process transformation. The individual will guide a team of process re\u2011engineering experts, deliver strategic frameworks, and enable measurable improvements across functions and markets. This role plays a critical part in developing digitalisation roadmaps, designing methodologies, and supporting local markets and group entities with consulting-led process optimisation initiatives.\n\n## What you will do\n\nLead a team of process re\u2011engineering professionals to conduct reviews and assessments for local markets and group teams, generating tailored digitalisation roadmaps and best\u2011practice assets.Run and oversee process re\u2011engineering and improvement initiatives for internal functions and external customers.Identify commercially viable opportunities and develop frameworks such as Digital Maturity Models and ready\u2011reckoner tools.Manage, train, coach, and mentor individuals and teams to support skills growth and career development.\n\n## Who you are\n\nKnowledgeable in process improvement methodologies including Lean and Six Sigma (Black Belt).Experienced in automation, optimisation and functional domains such as Finance and Enterprise Operations.Skilled in continuous improvement, process design, and operating within an Agile environment.Able to interpret data using analytics, statistics and insights to drive decisions.Adaptable and comfortable operating in complex, multi\u2011dimensional environments with diverse stakeholders.Strong in communication, leadership, stakeholder management and managing consultants or large teams.Qualified with a Lean Six Sigma Black Belt, with consulting or advisory experience and hands\u2011on Agile exposure.\n\n## Not a perfect fit?\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u2019s in it for you\n\nLeads the team of Intelligent Operations advisors in doing Local Market/Group review \u0026 assessments to generate custom Digitalisation Roadmaps for the processes in scope. Builds Best Practises and White papers. \n\n## What skills you will learn\n\n * Successful ability to drive change in a highly complex organisational environment; made complex by dispersed geographies, OPCO based organisational design; multiple stakeholders with competing priorities.\n\n\n\n\n * Ability to provide leadership, clarity, and purpose whilst dealing with complex issues with ambiguous outcomes\n\n\n\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. \n#JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\nLinkedIn: https://www.linkedin.com/company/vois/\n\nFacebook: https://www.facebook.com/voisglobal\n\nInstagram: https://www.instagram.com/voisglobal/\n\nChat with our employees: https://lnkd.in/dpkrcvR2\n