Process Trainer

This role is for one of the Weekday's clients

Salary range: Rs 100000 - Rs 700000 (ie INR 1-7 LPA)

Min Experience: 3 years

Location: Gurugram

JobType: full-time

The Process Trainer plays a crucial role in providing thorough New Hire Training (NHT) and continuous upskilling sessions. This position guarantees that each consultant transitioning to the production environment exhibits expert-level competency in GDS systems, airline geography, fare regulations, ticketing laws, and outstanding customer service—significantly influencing speed to proficiency and overall performance quality.

Key Responsibilities:

1. Training Delivery & Curriculum Design
2. Throughput & Quality Assurance
3. Upskilling & Refresher Training
4. Reporting & Feedback

Qualifications & Experience:

• Graduate in any discipline (IATA or Travel/Tourism certification preferred).
• 3–5 years of experience in a BPO/International Travel process.
• 1–2 years of experience as a Process Trainer in a Travel/GDS environment.
• Subject Matter Expert (SME) in at least one major GDS (Amadeus/Sabre/Galileo).
• Exceptional English communication and facilitation skills.

Required Skills:

• Instructional Design: Ability to simplify complex ticketing logic into structured modules.
• Public Speaking: Confidence in managing classroom sessions and engaging adult learners.
• Patience & Coaching: People-first approach to support varied learning speeds.
• Analytical Skills: Ability to interpret Quality data and translate it into training interventions.

Success Metrics (KPIs):

• Training Throughput: Percentage of trainees successfully completing the program.
• 0–30 Day Quality: Accuracy and CSAT scores of new hires in their first month.
• PKT Scores: Average knowledge test scores across batches.

Skills

Airline Ticketing

Trainer

Travel