Process Trainer

Responsibilities: Develop and implement training programs for Telesales & Client relationship officers, covering topics such as sales strategies, product features, and customer engagement. Conduct training sessions using a variety of instructional methods, including presentations, role-playing exercises, case studies, and interactive workshops. Collaborate with stakeholders to identify training needs and objectives. Customize training content to address specific challenges and opportunities within the organization. Evaluate training effectiveness through assessments, performance metrics, and feedback from participants and stakeholders. Provide ongoing coaching and support to all representatives and staff to reinforce learning and improve performance. Stay updated on industry trends, best practices, and regulatory requirements related to sales training.Requirements: Bachelor’s degree in commerce, business, finance, or a related field. Proven experience in sales and/or finance, with a strong understanding of sales methodologies, financial principles, and investment products. Previous experience in training, coaching is preferred. Excellent presentation, communication, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced, results-oriented environment. Proficiency in Microsoft Office and other relevant software applications. Certification in sales training, financial planning, or related areas is a plus.