Product Consultant_iCargo

Job Description: Product Consultant – Air Cargo

Role: Product Consultant – Air Cargo

Location: [Trivandrum / Kochi]

Experience: 5–10 years

Employment Type: Full-time

Travel Required :Yes


 

We are seeking an experienced Product Consultant with strong air cargo domain expertise to work closely with airline cargo customers across the solution lifecycle — from pre-sales and solutioning through implementation, adoption, and ongoing engagement. The role bridges business and technology: you will translate customer cargo operations and commercial requirements into product capabilities, drive fitment discussions, and guide clients toward best-practice adoption of the product.

• Engage with airline cargo customers to understand business processes, operational pain points, and strategic objectives across sales, capacity, operations, revenue accounting, and mail/ULD management.


• Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and identify configuration vs. customization needs.


• Support pre-sales activities including RFP/RFI responses, solution proposals, effort estimation inputs, and executive presentations.


• Act as the functional/domain lead during implementations — requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.


• Advise customers on industry best practices, IATA standards and initiatives (e.g., ONE Record, e-AWB, Cargo iQ milestones, DGR compliance), and process re-engineering opportunities.


• Work with product management and engineering teams to channel customer feedback, define enhancement requests, and contribute to the product roadmap.


• Prepare functional specifications, business process documents, training material, and customer-facing collateral.


• Build trusted-advisor relationships with customer stakeholders from operational users up to senior leadership.

• 5+ years in the air cargo domain — with an airline, GSA, GHA, freight forwarder, or a cargo IT solutions provider.


• Strong working knowledge of end-to-end air cargo processes: booking and reservations, capacity and flight planning, rating and pricing, AWB lifecycle, acceptance, manifesting, ULD management, warehouse/hub operations, irregularity handling, and cargo revenue accounting.


• Familiarity with IATA cargo standards, messaging (FWB, FHL, FSU, XFWB/XFZB), e-freight initiatives, and regulatory/security requirements.


• Proven experience in a consulting, business analysis, solution engineering, or product SME role for enterprise software.


• Excellent communication and presentation skills, with the ability to engage confidently with both operational teams and CXO-level stakeholders.


• Willingness to travel to customer locations as required.

• Hands-on knowledge of IBS Software’s iCargo platform — functional configuration, module knowledge (Sales & Reservations, Operations, Mail, ULD, Revenue Accounting, Rating), or prior iCargo implementation/support experience will be a strong added advantage.


• Experience with other cargo management systems (e.g., CHAMP Cargospot, SmartKargo, Unisys/Kale) and understanding of migration or transformation programs.


• Exposure to cloud-hosted enterprise deployments, integrations (APIs, messaging middleware), and data migration activities.


• Certifications such as IATA cargo diplomas, customs knowledge, or business analysis certifications (CBAP, PMI-PBA).

• Bachelor’s degree in Engineering, Business, Logistics, or a related field. MBA or equivalent is a plus.

• Opportunity to work with leading global airlines on mission-critical cargo transformation programs.


• Exposure to the full product lifecycle — pre-sales through delivery and customer success.


• A collaborative environment with deep domain and product expertise.