We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.
We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.
Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.
BASF Overview
BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2025, BASF had 2,455 employees in India with 8 production sites and 45 offices throughout the country. The Innovation Campus Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2025, BASF registered sales of approximately €2.2 billion to customers in India. Further information is available on www.basf.com/in
About the Role
Execute collection activity and reconciliation of accounts of third-party customers and/or regions with low or medium complexity in a timely manner; and seek improvements in these processes as necessary
What's In It for You
Be part of building BASF's new Global Hub in India, a flagship transformation initiative
Work with a globally integrated team spanning Finance and HR functions
Competitive compensation, benefits, and structured career pathways
Access to BASF's world-class learning & development programs
Inclusive, diverse, and collaborative work culture
Hybrid work model (mix of on-site and remote)
Key Responsibilities
To contact customers through different communication channels (e.g., emails, calls, WhatsApp); send updated account statements to low and medium complexity customers and responsible sales teams
To send necessary information to the Accounts Receivable team to ensure that received payments are applied; and also keep customer information updated in the Collection tool (Get Paid)
To communicate with the respective team about discrepancies reported by the customer related to billing
Participate in ad hoc meetings with clients and business
Comply with processes stipulated in guidelines
Assist in the analysis, preparation and documentation of Internal and External Audits.
Take part in medium-sized projects with focal point support.
Responsible for monitoring KPIs such as Overdue and DSO for the assigned portfolio of low complexity businesses, providing explanations upon request.
Minimum Qualifications
Graduate in International Relations, Communication, or with experience in customer service
Min 3 to 5 years of experience in customer service.
Strong analytical, problem-solving, and communication skills.
Ability to work effectively in a multicultural, fast-paced global environment
High attention to detail and a commitment to data accuracy
Preferred Qualifications
Technical Skills
Intermediate Excel skills, intermediate SAP skills, and advanced Get Paid skills
[Domain-specific tools as applicable]
About BASF:
At BASF, we believe that great chemistry starts with great people. We foster a workplace where curiosity is encouraged, diverse perspectives are valued, and every employee is empowered to make a meaningful impact. Our culture is built on trust, collaboration, and a shared commitment to continuous growth - both for the business and for the individuals within it.At BASF, your development never stands still. Employees have access to structured learning pathways, international exposure, and cross-functional mobility across a truly global organization. We are committed to inclusion and equal opportunity, and we actively invest in the wellbeing, development, and long-term career growth of our people. Whether you are early in your career or bringing deep expertise, BASF offers the scale of a world-leading company with the sense of purpose and community that makes it a place where people genuinely thrive.
For questions contact Muktha B.P, M: +91-8069541986.
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