Product Manager

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

JOB SUMMARY

The Technical Product Manager plays a critical role at the intersection of business, technology, and user experience. This role manages multiple priorities, translates technical insights into strategic actions, and leads cross-functional teams to deliver impactful products. The role owns one major product area or multiple smaller areas, driving execution from strategy through delivery.

ESSENTIAL JOB RESPONSIBILITIES

Relationship Management

• Build and nurture relationships with business partners, stakeholders, and customers through networking and teamwork.
• Leverage cross-functional relationships to achieve better outcomes for both the consumer and the business.
• Proactively identify complex business or client issues, analyze trends, and recommend data-driven actions.
• Foster collaboration across functions to help teams work effectively together.

Initiatives Management

• Take full product management responsibility for one large product area (>10 engineers) or two smaller teams (6–8 engineers).
• Set clear goals, standards, and protocols while managing resources effectively.
• Facilitate goal-setting and implementation in a fast-paced, growing company.
• Prioritize effectively, meet deadlines consistently, and propose process improvements.
• Contribute innovative ideas for problem-solving and product enhancements.

Impact & Influence

• Be recognized as a subject matter expert by peers.
• Actively identify opportunities for improvement across teams and processes.
• Influence and persuade others to adopt new ideas and approaches to achieve shared objectives.

Communication

• Communicate key initiative messages clearly to internal and external stakeholders.
• Deliver high-quality reports, presentations, and documentation.
• Adjust communication style for different audiences, including senior leadership and technical teams.
• Exhibit diplomacy and tact when handling business partners and sensitive discussions.

Subject Expertise

• Understand how your work contributes to the broader product and business objectives.
• Exercise critical thinking and problem-solving skills to deliver innovative products.
• Work independently while managing conflict and stress effectively.
• Break down complex tasks into actionable components and delegate effectively.
• Demonstrate strong data literacy and technical fluency in your domain.

Technical Skills

• Understand backend/frontend architectures, APIs, and databases, and explain system interactions clearly.
• Collaborate closely with engineering to define technical requirements and document data contracts.
• Use analytics tools (e.g., SQL, Amplitude, GA, Mixpanel) to make informed decisions.
• Balance cost-benefit considerations when scoping MVPs versus full-feature implementations.

Accountability

• Own and deliver on the product roadmap with precision and consistency.
• Manage priorities effectively and make informed trade-offs to meet deadlines.
• Take full responsibility for the quality and success of product deliverables.

Critical Evaluation

• Identify and address issues requiring resolution.
• Use data to inform decisions, form perspectives, and communicate rationale to stakeholders.
• Manage complex stakeholder networks and ensure alignment with senior leadership.
• Exercise discretion and sound judgment when handling confidential matters.

REQUIRED QUALIFICATIONS

• Minimum of five (5) years of experience in a similar role or function
• Bachelor’s degree in Engineering, Business, Science, Mathematics, Finance, or  

  Healthcare

PREFERRED QUALIFICATIONS

• Experience managing agile product teams and collaborating with engineers and designers
• Strong analytical and problem-solving skills
• Excellent communication and relationship-building abilities