Product Manager (digital on-boarding)

Location: Mumbai/Kolkata

Work Model: On-Site, Full time

About Us: Ashika Group is a financial services firm that offers services comprising of Retail broking, lending, investment banking, wealth management and alternative investment funds. As a forward thinking organization, Ashika Group believes in prioritizing the well-being and professional development of its employees as a foundation of its success. Through the increased customer satisfaction and the belief in growing and sharing with our clients, Ashika Group has been able to become one of India’s principal retail financial services groups.

Job Summary: We are seeking a highly skilled and motivated Digital Onboarding Product Manager to spearhead the development and management of our e-KYC (Know Your Customer) processes and systems within for Dhanush (our trading application). The candidate shall play a critical role in ensuring seamless and efficient digital onboarding experiences for our clients, from API integration to user interface design and compliance.

Role Responsibilities:

1. Strategic Planning: Develop and execute a comprehensive strategy for digital onboarding, including e-KYC processes, API integration, and other related functionalities.

2. Product Development: Lead the end-to-end development and enhancement of our digital onboarding platform, collaborating closely with cross-functional teams including IT, compliance, and customer experience.

3. API Integration: Oversee the integration of APIs from various third-party providers for identity verification, document authentication, and other KYC-related processes.

4. User Experience: Ensure a seamless and user-friendly onboarding journey for clients, optimizing processes and interfaces to minimize friction and maximize efficiency.

5. Compliance Management: Stay abreast of regulatory requirements and industry best practices related to e-KYC processes, ensuring our digital onboarding platform remains compliant at all times.

6. Data Security: Implement robust security measures to safeguard sensitive customer information and ensure compliance with data protection regulations.

7. Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track the effectiveness of our digital onboarding processes, regularly analyzing data and identifying areas for improvement.

8. Stakeholder Management: Collaborate closely with internal stakeholders, including compliance, legal, IT, and customer support teams, to ensure alignment and seamless execution of digital onboarding initiatives.

Role Requirements:

1. Bachelor's degree in computer science, engineering, business, or a related field; advanced degree preferred.

2. Proven experience in product management roles, with a focus on digital onboarding, e-KYC processes, or related areas.

3. Deep understanding of e-KYC regulations and compliance requirements in the financial services industry, particularly within stock broking or securities trading.

4. Strong technical background, with experience in API integration, web development, and digital identity verification solutions.

5. Exceptional project management skills, with the ability to lead cross-functional teams and drive initiatives from concept to execution.

6. Excellent communication skills, with the ability to effectively convey complex concepts and requirements to both technical and non-technical stakeholders.

7. Strategic thinker with a results-driven mindset, able to identify opportunities for innovation and optimization within digital onboarding processes