Product Manager - Gold Loan - Mumbai - Lodha (I-Think Techno Campus) - 2nd Floor - (M4-M6)

Role Purpose

To lead the end-to-end strategy, design, and lifecycle management of the Gold Loan product, ensuring profitable growth, superior customer experience, regulatory compliance, and continuous innovation through data-driven decision-making and digital enablement.

Key Responsibilities

1. Product Strategy & Lifecycle Ownership

•    Own the end-to-end Gold Loan product lifecycle—ideation, design, launch, and continuous optimization 

•    Define product roadmap aligned with business goals, market demand, and customer insights

•    Drive innovation by developing new product variants, features, and value propositions

•    Lead pan-India product initiatives and ensure consistent rollout across regions 

2. P&L Management & Portfolio Growth

•    Own product P&L, including revenue growth, cost optimization, and profitability metrics 

•    Drive portfolio growth (AUM, yield, customer acquisition) through targeted initiatives

•    Monitor portfolio quality (NPA, delinquency, PSL compliance) and implement corrective strategies

•    Identify cross-sell and ancillary revenue opportunities (insurance, top-ups, etc.)

3. Pricing, Policy & Risk Framework

•    Design and manage pricing models, LTV norms, and interest rate strategies 

•    Develop and implement product policies, SOPs, and risk controls aligned with RBI guidelines

•    Continuously review and optimize policies to balance risk, compliance, and growth

4. Go-to-Market & Business Enablement

•    Design and execute go-to-market strategies across branch, digital, and partner channels

•    Launch campaigns, incentives, and R&R programs to drive business growth 

•    Work closely with sales teams to improve product penetration and conversion rates

•    Enable branch productivity through structured sales support and product interventions

5. Digital & Process Transformation

•    Drive digitization of end-to-end journeys including onboarding, renewal, and closure

•    Partner with technology teams to enhance LOS/LMS systems and automate workflows 

•    Improve TAT and customer experience through process simplification and automation

•    Lead development and implementation of digital tools and platforms (e.g., onboarding apps, CRM integration)

6. MIS, Analytics & Performance Monitoring

•    Design and manage MIS dashboards, KPI frameworks, and performance metrics

•    Conduct detailed analytics on business performance, channel productivity, and customer behavior

•    Identify gaps and drive data-based interventions for revenue and efficiency improvement 

•    Forecast growth trends, volumes, and market share opportunities

7. Stakeholder & Cross-Functional Management

•    Collaborate with Sales, Credit, Risk, Operations, Technology, Marketing, and Compliance teams 

•    Act as a central coordination point for product-related initiatives and issue resolution

•    Engage with senior leadership on product strategy, performance, and key initiatives

8. Branch Enablement & Capability Building

•    Provide structured support to branches on product, policy, and system-related queries 

•    Develop training content and conduct product training sessions for field teams.pdf) 

•    Drive adoption of new features, processes, and systems across the network

9. Compliance, Audit & Governance

•    Ensure full compliance with RBI guidelines and internal governance frameworks 

•    Manage audit observations, regulatory queries, and risk controls

•    Ensure high audit scores and adherence to policy frameworks

Qualification

• Graduate (B.Com / BBA / Engineering preferred)

• MBA / PGDM (Finance / Marketing) strongly preferred