Product Owner

WE ARE HIRING A PRODUCT OWNER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

We're looking for a Product Owner who will help transform ideas into innovative solutions, ensuring COSMOS continues to empower our teams, streamline processes, and support the next stage of TLC's growth.

What you'll be doing:

• Partner with stakeholders to uncover opportunities, define requirements, and shape product solutions.

• Turn business challenges into clear, actionable user stories and product requirements.

• Challenge assumptions and champion solutions that deliver long-term value.

• Act as the bridge between business and technology, aligning teams around a shared product vision.

• Collaborate with developers and delivery teams to bring ideas to life using Agile ways of working.

• Own and prioritise the product backlog, ensuring focus on the highest-value initiatives.

• Create clear specifications, use cases, and acceptance criteria that enable efficient delivery.

• Lead discovery workshops, stakeholder interviews, and user research to understand real needs.

• Validate solutions through testing, feedback, and continuous stakeholder engagement.

• Use data, insights, and performance metrics to drive continuous product improvement.

• Foster collaboration across teams to achieve strong adoption and business impact.

Who we're looking for:

• Proven experience as a Product Owner, Business Analyst, or similar role.

• Experience working within technology, digital marketing, advertising technology, or SaaS environments.

• Strong analytical skills with a passion for solving complex problems.

• Excellent communication skills and the ability to engage audiences at every level.

• Experience working with Agile frameworks including Scrum and Kanban.

• Proficiency with tools such as Jira, Confluence, and Azure DevOps.

• Ability to translate complex business needs into clear, detailed requirements and user stories.

• Confidence influencing stakeholders and driving alignment across diverse teams.

• A collaborative, proactive mindset with a focus on delivery and results.
  

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!