Product Solution Engineer

About epiFi

Who we are:Simply put, a neo-banking startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure ‘hub’ - a savings account that allows you to consolidate your finances in a single intuitive view.

Who we’re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’. Our office is not just fun, it is human, nimble and business-like.

With rich experience in the world’s leading tech companies and banks, we deeply and equally understand both the ‘fin’ and ‘tech’ in fintech. Funded by leading global VCs, we’re in pursuit of a fantastic experience for both our consumers and colleagues.

What this role is about

Our Product Solutions Engineers are passionate about driving customer success. They work with internal engineering teams as well as partners to do so. Adept at analysing complex customer issues and needs, building out and evaluating options, developing compelling insights and driving solutions to completion - all to make sure the customer is delighted. Join our team of talented technologists and product managers and guide the countless decisions on the journey to the next generation of financial services.

• Help solve customer issues across areas like KYC, customer onboarding, payments with deep domain knowledge and technical skills
• Work with product and engineering on partner integrations
• Propose, build and evolve technical solutions and processes
• Set up a culture of ‘No customer left behind’ and help solve both small and big customer issues
• Work with internal and external teams

• Have an Engineering degree
• Have 4 to 8 years of experience in the banking industry in a technical or semi-technical role and have familiarity with payment protocols like UPI, IMPS, RTGS, KYC norms, CBS etc
• Are able to self-manage your priorities and deliverables while working in a fast-paced environment
• Have hands-on experience investigating and solving customer problems
• Have hands-on experience with REST APIs, SQL, logs analysis, analyzing production metrics
• Are proficient in Python or bash scripting

epifi is an equal opportunity employer and proud of it. We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.