Product Support Engineer

• Monitor production systems and proactively identify service issues.
  

• Analyze application, infrastructure, and service logs to troubleshoot incidents.
  

• Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution.
  

• Investigate customer -reported issues and provide timely updates and resolutions.
  

• Collaborate with Product, Engineering, and Customer Success teams to ensure high service reliability.
  

• Create and maintain troubleshooting guides, runbooks, and incident documentation.
  

• Track recurring issues and recommend improvements to enhance system stability.
  

• Support deployment validation and post -release monitoring activities.
  
  

Must -Have Skills

• 1 to 3 years of experience in Technical Support, Product Support, Site Reliability, or a related role.
  

• Good understanding of backend systems and infrastructure fundamentals.
  

• Working knowledge of Python & Javascript for debugging, log analysis, automation, or scripting tasks.
  

• Experience with monitoring and observability tools.
  

• Strong ability to analyze logs, trace issues across systems, and determine root causes.
  

• Basic understanding of APIs, microservices, databases, and cloud environments.
  

• Familiarity with Linux environments and command -line troubleshooting.