Production Coordinator, Media Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The Production Coordinator will be an integral member of the Airbnb Scaled Ops Department. This specialized team encompasses a broad spectrum of creative disciplines, including design, photography, and video, dedicated to maintaining and promoting the visual identity of the brand. 

The Difference You Will Make:

You will help elevate the overall quality of Airbnb Homes, Experiences & Services through high quality photo merchandising, and  forge meaningful connections between Airbnb's brand and its rapidly expanding community.

The role demands a candidate who is adept at guiding projects to completion efficiently and effectively. The ideal applicant will be self-driven, capable of motivating others, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy, and a resolute focus are essential qualities, to ensure clear and effective communication across all levels of production and with stakeholders. 

A Typical Day: 

• Deliver assignment feedback to photographers based on editor’s notes


• Track the delivery of appearance releases and ensure they are in the proper folders 


• Recruit photographers in high priority markets where we are unable to meet photoshoot demand 


• Negotiate additional travel compensation with photographers in order to encourage them to accept assignments outside of their market coverage. 


• Carefully review host feedback received via email and the NPS form, and ensure action is being taken on every assignment. 


• Identify themes in both photographer and host feedback to go back into our training and prep materials. 


• Oversee our 'waitlist queue’ which accounts for assignments that are not being accepted by photographers. 


• Monitor ‘declined’ assignments and remove photographers from the program who are habitually refusing assignments, or confirm with them via email if they’d like to stay engaged. 


• Help ensure a smooth production process for higher end shoots that are being photographed by Creative team photographers. 


• Provider supervisory support to our CS team 


• Provide progress updates to Media Ops, vendors, and stakeholders. Engage with external partners and agencies as required by project demands.

Your Expertise:

• 6+ years working in Creative Production: product, film, photography


• Familiarity with the freelancer community and an understanding of their experiences


• Solution-focused with excellent prioritization, multitasking, and time management skills. Experience with Salesforce and Airtable a plus 


• The ability to thrive in a fast-paced, deadline-oriented environment, maintaining focus under ambiguous conditions


• Eager to learn, embraces new challenges, and actively seeks out solutions


• Passionate about art, photography, film, design, and other forms of produced conceptual media


• Familiar with the workflows and tools associated with graphic design, photography, and video production 


• Exceptional organizational skills, attention to detail, and note-taking abilities.


• Excellent verbal, written, and interpersonal communication skills


• Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience


• Previous history with global productions, filming permits, and release acquisition. Working understanding of rights and clearance as it relates to appearance, materials and location releases a plus.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.