Production Support

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 2000000 (ie INR 10-20 LPA)

Min Experience: 5 years

Location: Hyderabad

JobType: full-time

We are seeking an experienced Production Support Engineer to manage and support critical production environments, ensuring high availability, performance, and reliability of applications. This role combines strong technical expertise with hands-on experience in L1 and L2 production support, along with working knowledge of cloud platforms and backend technologies.

You will be responsible for monitoring live systems, troubleshooting incidents, and ensuring minimal downtime. The role also involves collaborating with development, DevOps, and infrastructure teams to identify root causes, implement fixes, and continuously improve system stability. A strong understanding of AWS environments and programming exposure in Java, Python, or Node.js will be valuable in diagnosing and resolving complex issues efficiently.

Key Responsibilities

• Provide L1 and L2 production support for applications, ensuring timely resolution of incidents and service requests
• Monitor production systems, applications, and infrastructure to proactively identify and address issues
• Perform root cause analysis (RCA) for production incidents and implement preventive measures
• Troubleshoot application, API, and infrastructure-related issues across environments
• Work closely with development and DevOps teams to deploy fixes and enhancements
• Support and maintain applications hosted on AWS, ensuring optimal performance and scalability
• Manage incident tickets, track SLAs, and ensure adherence to support processes
• Automate repetitive support tasks to improve efficiency and reduce manual intervention
• Participate in release activities, deployment support, and post-release validations
• Maintain system documentation, runbooks, and knowledge base articles
• Collaborate with cross-functional teams to improve monitoring, alerting, and logging mechanisms
• Ensure compliance with operational standards and best practices

What Makes You a Great Fit

• 5+ years of experience in production support with strong exposure to L1 and L2 support models
• Solid understanding of incident management, problem management, and SLA-driven environments
• Hands-on experience with AWS services and cloud-based application support
• Working knowledge of programming languages such as Java, Python, or Node.js for debugging and issue resolution
• Experience in monitoring tools, logging frameworks, and alerting systems
• Strong troubleshooting skills across application, database, and infrastructure layers
• Familiarity with CI/CD pipelines and deployment processes
• Ability to perform root cause analysis and implement long-term fixes
• Excellent communication skills and ability to work in a fast-paced, high-pressure environment
• Proactive mindset with a focus on continuous improvement and automation