Production Support (As400)

AS400 Admin –Pune– (3- 5 Years) 24/7-Rotational shift

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

Provide level 1 and level 1.5 support for client facing AS400 Systems. Iseries LPARS.

What you will be doing

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors, identifies and implements documentation gaps with the help of leads.

• Works closely with leads in bringing process stabilization and enhancement by working on alert reduction and knowledge articles augmentation.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

What you bring :

• Demonstrated knowledge AS400/iSeries operations experience.

• Working knowledge on AS400/iSeries and familiarity with commands.

• Working knowledge on event monitoring tools such as Omnibus, Zenoss.

• Knowledge of ITSM tools such as SNOW and Remedy.

• Knowledge of Mimix and Robot network.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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