Production Support Engineer

Role Summary

We are looking for an Application Support Engineer with strong experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.

Key Responsibilities

• Provide L2/L3 support for business-critical Java applications in production and non-production environments.
  
• Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.
  
• Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.
  
• Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.
  
• Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.
  
• Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.
  
• Write and optimize SQL queries for data analysis, troubleshooting, and reporting purposes.
  
• Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.
  
• Create and maintain support documentation, runbooks, and standard operating procedures.
  
• Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.
  

Required Skills & Experience

• Java Application Support:
  

  • Experience in supporting Java/J2EE applications in production environments.
    
  • Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
    

• IBM MQ:
  

  • Hands-on experience with IBM MQ configuration and administration.
    
  • Ability to debug messaging issues and monitor message queues and channels.
    

• Autosys Job Scheduling:
  

  • Experience creating, modifying, and troubleshooting Autosys jobs.
    
  • Understanding of job dependencies, calendars, and event handling.
    

• Monitoring Tools (Preferably Dynatrace):
  

  • Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
    
  • Ability to interpret dashboards, traces, and alerts to identify performance issues.
    

• Linux/Unix:
  

  • Strong command-line skills (file operations, processes, network commands, shell basics).
    
  • Experience with log analysis and basic scripting is a plus.
    

• SQL:
  

  • Strong SQL querying skills (joins, aggregations, filters, performance considerations).
    
  • Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
    

• Communication:
  

  • Good written and verbal communication skills.
    
  • Ability to interact with business users and technical teams in a clear and professional manner.
    

Preferred Skills

• Domain Knowledge:
  

  • Banking or financial services domain exposure (preferred but not mandatory).
    
  • Familiarity with payments, core banking, or trading systems is an advantage.
    

• Additional Nice-to-Have:
  

  • Experience with incident management tools (e.g., ServiceNow, JIRA).
    
  • Knowledge of ITIL processes (Incident, Problem, Change Management).
    
  • Basic scripting (Shell, Python, etc.) for automation of routine tasks.
    

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).​