Position Title- Production Lead (Dot Net)
Primary Skills – Dot Net Core, Bug fixing, Work on Incidents and resolve it
- Exposure to Gen AI tools is must and should have technical background to handle prod support issues ( development + support)
Good to have skills – React, Node
Experience – 7+ Years (4A)
Job Location – Incedo Gurgaon
Work Model - 24*5, 5 days from office
Shift- Rotational Shift(Morning, evening, night)
ODC- Yes (Mobiles are allowed)
Cab- Night Shift (Pickup & Drop both), morning/evening (Pickup/drop in odd hours)
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JD: USbank- New Position -Production Support Lead
Job Title: Production Support Lead – Multi-Platform Product Support
7-10
GURGAON
Role Overview:
We are seeking a dynamic and technically proficient Production Support Lead to oversee and enhance the support operations for our suite of products across various platforms. The ideal candidate will possess a robust development background, enabling them to bridge the gap between development and support teams effectively. This role demands a proactive leader who can ensure the seamless operation of our products, swiftly address production issues, and collaborate closely with cross-functional teams to drive continuous improvement.
Key Responsibilities:
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Incident & Problem Management: Lead the identification, analysis, and resolution of production issues across multiple platforms, ensuring minimal downtime and optimal system performance.
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Cross-Functional Collaboration: Work closely with development, QA, and product teams to facilitate smooth transitions from development to production, ensuring that all releases meet quality standards and are deployed efficiently.
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Root Cause Analysis & Continuous Improvement: Conduct thorough root cause analyses for recurring issues and implement long-term solutions to prevent future occurrences. Drive initiatives to enhance product reliability and customer satisfaction.
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Monitoring & Performance Tuning: Oversee the monitoring of system performance, analyzing metrics and logs to proactively identify potential issues and optimize system efficiency.
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Documentation & Knowledge Management: Maintain comprehensive documentation for support procedures, system configurations, and incident resolutions. Develop and update internal knowledge bases to empower support teams and end-users.
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Team Leadership & Development: Lead and mentor a team of support engineers, fostering a culture of continuous learning and improvement. Provide training and guidance to junior team members, ensuring adherence to best practices and service level agreements (SLAs).
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Stakeholder Communication: Serve as the primary point of contact for escalated production issues, providing timely and clear communication to stakeholders and ensuring alignment on resolutions and timelines.
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Exposure to Gen AI tools is must and should have technical background to handle prod support issues ( development + support)
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