Professional 2, Information Technology -IT Asset Management Analyst ( HAM , CMDB, ITAM, ServiceNow

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Key Responsibilities:

• Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices.
• Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops ,Network and Servers etc.).
• Manage the entire IT asset lifecycle activities from procurement to disposal.
• Monitor hardware asset performance, utilization, warranty status, and maintenance contracts.
• Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets.
• Conducting regular asset audits to identify discrepancies and address compliance concerns.
• Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally.
• Manage vendor relationships and service level agreements (SLAs) related to hardware assets.
• Analyzing asset usage data to identify opportunities for cost reduction and asset optimization.
• Optimize IT asset utilization and reduce costs through effective tracking and reallocation.
• Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions.
• Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports.
• Managing relationships with vendors to address asset -related issues and endure timely support.

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Experience:

• 4+ years in IT Asset Management(HAM), CMDB administration & overall 6 to 9 years of experience in IT Operations.
• Hands-on experience with ITAM/CMDB tools (e.g., ServiceNow) and strong Excel Knowledge and Basic BI.
• Familiarity with ITIL processes (ITIL certification is a plus).
• Proficient in creating and automating reports and Dashboards.
• Experienced in handling multi regional teams and training onsite engineers.

Technical Skills:

• Strong understanding of hardware/software asset lifecycle management.
• Strong knowledge of asset cost , classes and risk management. 

Soft Skills:

• Excellent written and verbal communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on data accuracy.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.