Professional Services Engineer (AI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Professional Services Implementation Engineer, AI is a customer-facing, billable role within the delivery team, responsible for the remote implementation, configuration, and integration of the NICE CXone platform. The role focuses on delivering specialized AI-driven solutions, including chatbots, voicebots, knowledge assistants, and multimodal experiences. It combines strong technical implementation skills with conversational design expertise. Working closely with project teams from sales handoff through project closure, the engineer plays a critical role in ensuring successful and high-quality customer outcomes.

How will you make an impact?

Technical Execution & Delivery:

• Lead and execute implementation activities for NICE CSA solutions, ensuring quality and on-time delivery.


• Configure, integrate, and optimize solutions in line with customer and project requirements.

Collaboration & Knowledge Sharing:

• Provide technical configuration and, in some cases, light programming as required (JavaScript, HTML/CSS for UI tweaks).


• Provide development, and enhancement, as well as management and coordination of changes to existing applications


• Understand Structuring knowledge repositories hierarchies, categorization, and knowledge mapping for intuitive navigation

Operational Excellence:

Requisition ID: 11287
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.