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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Professional Services Manager based in India.
This role sits at the intersection of technical delivery, customer success, and team leadership within a fast-paced cybersecurity automation environment. You will lead a team of engineers delivering advanced SOAR and security automation implementations for enterprise customers while remaining hands-on in complex solution delivery. Acting as both a technical expert and people leader, you will ensure high-quality deployments, smooth integrations, and successful customer outcomes. The position blends strategic oversight with direct execution, making it ideal for someone who thrives in a “player-coach” capacity. You will also play a key role in mentoring engineers, improving delivery standards, and driving continuous improvement across projects. This is a high-impact opportunity to shape how security automation solutions are delivered at scale.
Accountabilities:
- Lead and contribute directly to customer implementations, integrations, migrations, and automation deployments within a SOAR-driven environment
- Act as the technical escalation point for complex issues, ensuring timely resolution and customer satisfaction
- Coach, mentor, and develop engineers in both technical delivery and client-facing skills
- Drive consistency, quality, and efficiency across all professional services engagements
- Conduct performance evaluations, support career development plans, and build team capability
- Collaborate closely with product, technical account management, and engineering teams to align delivery outcomes
- Support high-priority customer escalations and strategic technical discussions
- Ensure best practices in security automation implementation and service delivery excellence
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
- 2+ years of experience in Professional Services, consulting, or technical delivery within cybersecurity or enterprise software environments
- 1+ year of experience mentoring or leading technical teams (player-coach experience preferred)
- Strong background in SOC operations, incident response processes, or security engineering
- Proven ability to deliver complex technical solutions in customer-facing environments
- Strong understanding of modern cybersecurity technologies, frameworks, and automation approaches
- Excellent communication skills with the ability to simplify and explain complex technical concepts
- Ability to create clear technical documentation, diagrams, and solution designs
- Strong problem-solving, stakeholder management, and delivery ownership skills
- Experience in fast-paced or high-growth environments is highly desirable
Benefits:
- Competitive compensation package with stock options
- Comprehensive health and wellness benefits
- Training programs and continuous professional development opportunities
- Remote-first flexibility with global collaboration
- Inclusive and innovation-driven company culture
- Employee volunteering and social impact initiatives
- Opportunity to work on cutting-edge security automation technologies
- Career growth in a rapidly evolving cybersecurity environment.
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