Program Administrator

National
in scope and local in focus, MNP is one of Canada’s largest professional
service firms providing client-focused accounting, consulting, tax, and digital
services to clients. Founded in 1958, MNP today is a CAD 2 billion+
organization with 9700+ employees and 150+ offices across Canada.

MNP
set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the
firm drive growth, efficiency, customer delight and innovation, by leveraging
high quality talent in India. MNP Spark is like any other MNP region/office -
front facing, client focused but working with all of MNP regions in Canada to
deliver services.

General Position Summary: Firm Information
Technology Services – Program Administrator, Technology Program Operations

Make an impact with our Project
Management team as Program Administrator. This diverse team of professionals
effectively drives change and successful outcomes while ensuring activities
remain on track, on scope and within budget.  As a trusted advisor, you’ll identify and interpret business needs, plan
and organize resources and develop procedures and schedules that ensure
deliverables meet MNP’s commitment to quality and client service excellence.

Responsibilities:

• Support the execution
  of operational and administrative activities across a technology program,
  ensuring recurring processes, reporting, documentation, and system
  administration tasks are completed accurately, consistently, and on time
  
• Maintain program
  trackers, logs, and operational records with high accuracy
  
• Process administrative
  requests related to subscriptions, invoicing, licensing and ticket
  tracking
  
• Support project
  initiation and closure activities (e.g., project setup, documentation,
  close-out tracking)
  
• Ensure all activities
  align with defined program processes and standards
  

• Maintain and update
  program trackers (cost trackers, reporting files, activity logs)
  
• Compile, clean, and
  organize data from multiple sources into structured reports
  
• Prepare recurring
  reporting outputs (monthly, quarterly, ad hoc)
  

• Execute user access
  setup, updates, and removals across program applications
  
• Perform routine audits
  on user access, permissions, and account accuracy
  
• Maintain credential
  management and secure access processes
  
• Support administration
  of mailboxes, and collaboration tools (e.g., Teams, SharePoint)
  
• Track vendor
  deliverables, compliance documentation, and reporting submissions
  
• Support follow-ups and
  administrative coordination with vendors
  
• Maintain and update
  knowledgebase content, SOPs, and operational documentation
  
• Support translation and
  formatting of documentation where required
  
• Upload and maintain
  training materials and internal resources
  
• Monitor operational
  automations and scheduled processes
  
• Identify and flag
  issues or inconsistencies for escalation
  
• Execute predefined
  troubleshooting or rerouting steps as required
  
• Track automation
  performance and ensure completion of scheduled tasks
  
• ​Support execution of
  data migration and system update tasks under direction
  
• Prepare and validate
  data for migration activities
  
• Maintain tracking and
  documentation of migration and transition activities.
  

Requirements

• At least 2 years of
  experience in administrative, operational, or program support roles
  
• Advanced proficiency in
  Microsoft Excel (data organization, formulas, reporting)
  
• Strong attention to
  detail with ability to manage high volumes of repetitive tasks
  
• Proven ability to
  follow structured processes and maintain consistency
  
• Experience working with
  multiple systems, tools, or SaaS platforms
  
• Experience managing:
  
• Data entry, reporting,
  and trackers
  
• Administrative
  workflows and operational processes
  
• Ticketing systems
  (e.g., ServiceNow or similar)
  
• Strong ability to learn
  and adapt to new technologies and tools
  
• Comfortable working
  across cloud-based business applications
  

   Educational Qualifications : Bachelor’s

·            Experience : 2+ years of experience
in administrative, operational, or program support roles