This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Leader, Strategic Accounts based in India.
This senior leadership role focuses on managing strategic enterprise relationships and ensuring successful outcomes for high-value customers.
The position serves as the primary point of ownership for complex post-sales engagements, driving alignment across customers, partners, and internal teams.
You will lead executive-level communication, governance, and transformation initiatives while strengthening long-term customer confidence.
The role requires a combination of strategic relationship management, technology understanding, and commercial awareness.
You will influence customer success, retention, and expansion by connecting technology solutions with measurable business outcomes.
This opportunity provides global exposure, collaboration with senior stakeholders, and the chance to shape enterprise technology journeys
Accountabilities:
The Program Leader, Strategic Accounts will own strategic post-sales engagement for complex enterprise accounts, ensuring customer satisfaction, operational excellence, and long-term business value. This role requires executive presence, strong orchestration skills, and the ability to manage diverse stakeholders across technology and business functions.
- Serve as the primary strategic relationship owner for key enterprise customers and partners, building trusted relationships with senior stakeholders.
- Lead executive-level engagement, including communication during critical incidents, escalations, and high-priority customer situations.
- Establish and manage governance frameworks, executive cadences, and Quarterly Business Reviews (QBRs) to maintain alignment and transparency.
- Coordinate cross-functional teams including Support, Professional Services, Product, Sales, and Engineering to deliver successful customer outcomes.
- Translate technical capabilities into measurable business value by aligning solutions with customer strategies and transformation goals.
- Manage complex multi-vendor environments and partner ecosystems to ensure effective collaboration and execution.
- Identify opportunities for customer growth, expansion, and improved business outcomes through strategic engagement.
- Improve customer success metrics, including retention, satisfaction, advocacy, and overall engagement quality.
- Support faster issue resolution by coordinating stakeholders, reducing escalation impact, and improving operational processes.
- Optimize customer adoption programs and accelerate value realization for strategic initiatives.
Requirements:
The ideal candidate will bring extensive experience managing enterprise technology relationships, strong executive communication skills, and the ability to operate effectively in complex, global environments.
- 15+ years of experience in enterprise technology, customer success, strategic account management, or similar customer-facing leadership roles.
- Proven ability to build and maintain senior-level relationships with C-suite executives and business leaders.
- Strong experience managing complex enterprise accounts, transformation programs, and strategic customer engagements.
- Background in distributed systems, enterprise databases, cloud technologies, or large-scale technology platforms is strongly preferred.
- Experience working with regulated industries such as banking, financial services, or other mission-critical environments is highly desirable.
- Experience managing partner-led engagements, system integrators, and multi-vendor technology landscapes.
- Strong understanding of customer success principles, retention strategies, and commercial growth opportunities.
- Excellent communication, negotiation, stakeholder management, and influencing skills.
- Ability to operate strategically while maintaining strong execution discipline.
- Comfortable working across APJ time zones and traveling as required for customer engagement.
- Based in India with availability to work within travel range of Mumbai or other Tier-1 cities.
Benefits:
- Opportunity to lead strategic enterprise engagements with global customers.
- Exposure to senior executives, complex technology transformations, and large-scale business initiatives.
- Supportive environment focused on employee well-being, growth, and professional development.
- Access to wellness resources and employee support programs.
- Flexible work environment with remote work opportunities.
- Opportunity to collaborate with global teams across technology, customer success, and business functions.
- Inclusive workplace culture that values diverse perspectives and ideas.
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