Program manager

• Develop transition roadmaps and implementation plans.
• Establish governance models and program structures.
• Manage milestones, dependencies, risks, and deliverables.
• Drive execution across multiple workstreams.
• Design and govern knowledge transfer frameworks.
• Coordinate training and process documentation.
• Validate transition readiness and stabilization plans.
• Monitor post-transition performance.
• Develop communication and change management plans.
• Facilitate leadership steering committee meetings.
• Manage stakeholder expectations and escalations.
• Promote adoption of the future-state operating model.
• Maintain transition risk registers.
• Develop mitigation and contingency plans.
• Establish regular governance reviews.
• Track corrective actions and issue resolution.
• Track transition benefits against business case assumptions.
• Identify improvement opportunities.
• Monitor productivity, quality, and service performance.
• Report progress to executive leadership.
• Standardize processes and best practices.
• Identify automation and digitization opportunities.
• Support continuous improvement initiatives.
• Drive scalability and operational excellence within GBS.


Qualifications (necessary for any candidate for this position)