Program Manager Digital & Strategic Initiatives

• Lead execution of IFQM's digital roadmap for internal and external stakeholders, per the Blueprint and evolving customer requirements
  
• Develop requirements for digital tools and platforms based on customer expectations with help of vendor and partner experts
  
• Collaborate with IT development vendors and partners, ensuring quality control, data flow, system security and uptime
  
• Act as central point of coordination between internal teams, partners, and technology service providers
  
• Oversee implementation and integration of systems into the IFQM website
  
• Plan and track detailed program plans, timelines and budgets at optimum levels (QCDF)
  
• Set up meetings and coordinate calendars with internal and external stakeholders
  
• Identify action items from communications and ensure follow-through
  
• Track and report KPIs defined for development and deployment of the digital platform and website
  
• Support execution of IFQM's wider programs: symposiums, learning missions, publications, and cluster network activities
  
• Maintain a good understanding of Manufacturing and Service Industry expectations on Digital
  

Requirements

• 8–12 years of Program or Project Management experience, preferably in Digital transformation, IT implementation, or product development
  
• Strong technical grounding in Web technologies, CMS platforms, CRM systems, email platforms, and analytics tools
  
• Experience managing external vendors and IT service providers
  
• Excellent communication skills – both verbal and written
  
• Strong analytical, organizational, and stakeholder management skills
  
• Bachelor's degree preferred (Computer Science, IT, Engineering)
  
• MBA / PMP / PRINCE2 / Agile certifications are a plus